Hi there! We got your message, but our team is offline right now.
We are open Monday to Friday, from 9 AM to 6 PM. As soon as we open, we will reply here in the order messages came in.
Feel free to leave your question now so we can get a head start.
- Business hoursAfter-hours business hours message templateWhatsApp automatic reply template for messages sent after hours: shares your business hours and tells customers when the team will get back to them.
- Business hoursWeekend business hours message templateWhatsApp auto reply template for Saturday and Sunday messages: lets customers know the team is back on Monday and points them to quick answers.example.comHi! Thanks for reaching out to Maple Street Goods. Our team is off for the weekend and will be back on Monday, starting at 9 AM.In the meantime, you can find answers to most common questions in our help center.
- Business hoursHoliday closed message templateWhatsApp holiday message template: tells customers you are closed for the holiday, which day you reopen and how to reach someone if it is urgent.Hi! We are closed today for Thanksgiving, so our team is not answering messages.We will be back on Friday, Nov 27 with our regular hours. If it is urgent, call our on-call line using the button below.
- Away messageWhatsApp away message template for a company breakWhatsApp away message template for a company-wide break: shares the dates you are closed, the day you return and how customers can still place orders.example.comHi! Our team is on a company break from Dec 23 to Jan 2, and we will be back the following day.Our online store is still open as usual, and orders placed during the break will ship in the order they came in once we return.
- Away messageLunch break away message templateWhatsApp business away message template for the lunch break: tells customers the team will be back shortly and asks them to share their request now.Hi! Our team is on a lunch break and will be back at 1:30 PM.Go ahead and send us the details here, and as soon as we are back we will reply with everything you need.
- WelcomeWhatsApp welcome message template with a menuWhatsApp welcome message template with quick reply buttons: customers pick a topic and land with the right person on your team from the first message.Hi, welcome to Maple Street Goods! To help you faster, please choose the topic of your message below.
- WelcomeOnline store greeting message templateWhatsApp greeting message template for shoppers who tap the chat button on your site: introduces the store, shipping terms and the full catalog link.example.comHi! So glad you stopped by Willow & Thread.We ship nationwide, with free shipping on orders over $75. Take a look at the full catalog and message me if you have any questions about sizes or colors.
- Auto replyAutomatic reply template for wait timesAutomatic reply WhatsApp template for when every agent is busy: confirms the message arrived and shares the average wait time before someone replies.Thanks, we got your message! Our agents are helping other customers right now, and the average wait time is 10 minutes.No need to send it again: you are already in the queue and someone will reply here shortly.
- Thank youThank you for your purchase message templateWhatsApp thank you message template to send after a purchase, with the order number and a link so customers can track their delivery on your site.example.comHi Emily! Thank you for shopping with us. Your order #48213 is confirmed and we are already getting it ready.You can follow every step of the delivery using the link below.
- Thank youThank you and feedback request message templateWhatsApp thank you message template for the end of a support chat, asking for a quick rating with three reply buttons: great, okay or poor service.Hi Michael! Thanks for chatting with us today. How would you rate the help you received?
- Good morningGood morning message template for customersGood morning WhatsApp marketing template that shares real news from your week without feeling like spam: a light tone, one highlight and one button.example.comGood morning, Sarah! Fresh out of the oven: our new olive sourdough loaf, a house recipe that just hit the counter today.Stop by for a taste or place your order from the menu.
- BirthdayHappy birthday message template with a discount codeBirthday message template for customers with a discount code in a copy code button, valid for a few days after their birthday to drive a quick visit.Happy birthday, Jessica! To celebrate with you, we have a gift: 15% off any purchase until Sunday.Just copy the code below and use it at checkout.
- Payment reminderPayment reminder message templateFriendly WhatsApp payment reminder template sent before an invoice is due, with the amount, the due date and a payment link to pay online by card.example.comHi Robert! Just a friendly reminder that your invoice for $129.90 is due on Dec 10.You can pay online by card or bank transfer using the link below. If you have already paid, please ignore this message.
- Payment reminderOverdue invoice reminder message templateWhatsApp message template for an overdue invoice: shares the updated amount, sends a fresh payment link and invites the customer to work out a plan.example.comHi Robert. We have not received payment for your invoice of $129.90, which was due on Dec 10.You can find an updated payment link below. If you need a different date or a payment plan, just reply to this message and we will sort it out together.
- PromotionFlash sale WhatsApp marketing templateWhatsApp marketing template for a short flash sale: the discount, when it ends and a button to the offer page, with an opt-out footer to stay compliant.example.comHi Ashley! Our flash sale just started! Until midnight tonight, you get 30% off the entire store.Stock is limited, so grab yours before it is gone.
- PromotionProduct launch announcement templateWhatsApp message template to announce a new product to customers, with an image header, the key benefit in one line and a button to buy it right away.
It is here, Daniel! The Stride 2 running shoe is now available in our store, and everyone who buys this week gets free shipping.Come take a closer look. - Holiday seasonChristmas message template for customersChristmas message for customers on WhatsApp: thanks them for the year, wishes them happy holidays and shares your special holiday season hours.Hi Rachel! Thank you for being with us for another year. Everyone at Maple Street Goods wishes you and your family a peaceful and merry Christmas.On Dec 24 and Dec 31, we are open until 2 PM.
- Holiday seasonHappy New Year message template for customersHappy New Year message template for customers with warm wishes for the year ahead and a discount code for their first purchase in January.Happy New Year, Rachel! We hope the year ahead brings you lots of wins.To start it off right, your first January purchase gets 10% off with the code below.
- Sales follow-upSales follow-up message template for a quoteReady sales message template for WhatsApp that follows up on an unanswered quote: recaps the proposal, clears up questions and offers to adjust it.Hi Kevin! Hope you are doing well. Just checking in to see if you have any questions about the quote for custom kitchen cabinet installation I sent over.If you need to adjust the timeline, payment terms or any item, let me know and I will update the proposal.
- Sales follow-upAbandoned cart reminder templateAbandoned cart WhatsApp template: reminds shoppers of the item left in their cart, highlights free shipping and brings them straight back to checkout.example.comHi Megan! You left the floral midi dress in your cart, and we are still holding it for you.Shipping to your address is free. Complete your order with the link below in just a few clicks.
- ConfirmationOrder confirmation message templateOrder confirmation WhatsApp template for delivery or pickup: sums up the order, the total and the estimated delivery time, with a button to reach the store.Order confirmed, Tyler! We are already preparing 1 large pepperoni pizza and 1 soda, for a total of $24.90.Estimated delivery time is 40 minutes. We will let you know here when your order is on its way.
- ConfirmationAppointment confirmation reminder templateWhatsApp template to confirm an appointment or booking: date, time and address, with quick reply buttons so customers can confirm or reschedule.Hi Olivia! This is a reminder of your appointment with Dr. Helen Carter tomorrow, Tuesday, Oct 14, at 3 PM.Address: 120 Oak Street, Suite 3. Can you confirm you will be there?
- Service noticeScheduled maintenance notice template for ISPsWhatsApp template for internet service providers to warn customers about scheduled network maintenance: the date, the time window and expected downtime.Hi Anthony. On Oct 15, from 2 AM to 5 AM, we will run scheduled maintenance on the network in your area to improve your connection.During this window your internet may be unstable or down. There is nothing you need to do: your connection will come back on its own when we finish.
- Service noticeNetwork outage notice template for ISPsWhatsApp template for internet service providers to report a network outage: confirms the issue in the area, shares the fix estimate and avoids repeat calls.Hi Anthony. We have detected an outage on the network that serves the Riverside area, and our technicians are already on site.We expect service to be back by 4 PM. We will let you know here as soon as your connection is restored.
- Payment reminderPayment confirmation and reconnection template for ISPsWhatsApp template for internet service providers to confirm a bill payment and service reconnection, with simple steps if the internet does not come back.Payment confirmed, Anthony! We received your payment of $59.90 and your service has been reconnected.If your internet is not back in a few minutes, unplug your router for 30 seconds and plug it back in.
- Business hoursSaturday business hours message templateWhatsApp business hours template for Saturdays: shares your half-day weekend schedule and tells customers when the team will reply again.Hi there! On Saturdays we are only open in the morning, from 9 AM to 1 PM.If your message came in after that, we will reply first thing on Monday, in the order messages arrived. Feel free to leave your question here.
- Business hoursClinic business hours message templateWhatsApp business hours template for clinics and medical offices: shares front desk hours and offers online booking at any time of day.example.comHi! Thanks for contacting Green Valley Family Clinic. Our front desk is open Monday to Friday, from 8 AM to 7 PM, and on Saturdays until noon.To book an appointment at any time, use online booking on the button below. In an emergency, call your local emergency number or go to the nearest emergency room.
- Business hoursRestaurant opening hours message templateWhatsApp automatic reply template with your restaurant opening hours and delivery cutoff, plus a button to the menu and online ordering.example.comHi! Thanks for messaging Nonna's Kitchen. We are open Tuesday to Sunday, from 11:30 AM to 11 PM, and delivery takes orders until 30 minutes before closing.The full menu and delivery orders are at the link below.
- Business hours24/7 customer service message template with business hoursWhatsApp automatic reply template for 24/7 customer service: the virtual assistant helps right away and the human team replies in business hours.Hi! Our virtual assistant answers 24 hours a day, and our team is available Monday to Friday, from 9 AM to 6 PM.Pick an option below to sort it out right now, or ask for an agent and someone will reply during the next business hours.
- Business hoursHoliday season business hours message templateWhatsApp business hours template for the holiday season: shares reduced hours on Christmas Eve and New Year's Eve, closed days and your return date.Hi! We have special hours over the holidays: on December 24 and 31 we are open from 9 AM to 2 PM, and on December 25 and January 1 we are closed.Starting Jan 2, we are back to our regular hours. Happy holidays to you and your family!
- Auto replyAutomatic reply template for first contactWhatsApp instant automatic reply template: thanks the customer for reaching out and asks for their name and topic to route them to the right person.Hi! Thanks for messaging Bright Deals Store. To get started, please tell me your name and what your message is about.With that, we can connect you with the right person on our team.
- Auto replyTransfer to a live agent message templateWhatsApp automatic reply template to let customers know the chat is moving from the bot to a live agent, so they never repeat what they already said.Got it! I am transferring your chat to Julia from our customer support team.You will get a reply right here in a moment, and there is no need to repeat yourself: the chat history goes along.
- Auto replyService disruption notice templateWhatsApp automatic reply template to tell customers about a system or app disruption: confirms the issue and says the team is already working on it.Hi! Our mobile app has been unstable since 10 AM, and our technical team is already working on a fix.Your data is safe. As soon as everything is back to normal, we will let you know here, so there is no need to ask again.
- WelcomeWhatsApp welcome message template for new customersWhatsApp welcome message template for a new customer after sign-up or a first purchase: explains what they will get here and where to see their account.example.comHi Grace! Welcome to Anna's Boutique. Your account is active and, from now on, you will get your order updates right here.In your account you can track deliveries, returns and receipts all in one place.
- Away messageWhatsApp Business away message template for a long weekendWhatsApp Business away message template for a long holiday weekend: says the team is off, when it is back and that the message has been received.Hi! Our team is off for the long weekend and will be back on Tuesday, Sep 2, starting at 9 AM.Your message has been received and we will reply in the order messages came in. Enjoy the break too!
- ReminderSalon appointment reminder templateWhatsApp appointment reminder template for hair and beauty salons: service, stylist and time, with quick reply buttons to confirm or reschedule.Hi Lauren! A reminder of your haircut and blowout appointment with Paula tomorrow at 2 PM.If you need to change the time, let us know here ahead of time so we can offer the slot to someone else.
- Sales follow-upSales reply template for ad leadsWhatsApp sales message template to reply to people who came from your ad: thanks them for their interest and asks one question to qualify the lead.Hi Ryan! I saw you reached out through our ad for dental plans. Thanks for your interest!So I can give you the right price, tell me: is it for you or for your business?
- Sales follow-upWin-back message template with a couponWhatsApp win-back message template for inactive customers: says you miss them and offers a discount code with a short expiry to bring them back.Hi Mark! We miss you at Bright Deals Store. It has been a while since your last order, so we saved a gift for you: 20% off your next purchase.The code is valid until Friday. Just copy it below and use it at checkout.
- Sales follow-upCustomer referral request message templateWhatsApp sales message template that asks happy customers for a referral, with a link to refer a friend and a reward when the referral signs up.example.comHi Claire! We are glad to have you as a customer. If you know someone who also needs small business bookkeeping, refer them through the link below.When your referral signs up, you get one month free as a thank you.
- Sales follow-upBack in stock notification templateWhatsApp message template to let customers know the product they wanted is back in stock, with a direct link to buy before the restock sells out.example.comGood news, Vanessa! The Turbo 1200 blender you wanted is back in stock.The restock is limited and usually sells out fast, so grab yours at the link below.
- Sales follow-upSales proposal sent message templateWhatsApp message template to let a client know your sales proposal was sent: sums up what it covers, gives the expiry date and explains next steps.example.comHi Edward! I just sent over the proposal for the kitchen remodel we talked about, with pricing, timelines and payment terms.The proposal is valid until Nov 30. Take your time to review it and message me here if you want to adjust anything.
- Post-purchaseOrder shipped message template with tracking numberWhatsApp order shipped message template with the tracking number, the estimated delivery date and a button to follow every step of the delivery.example.comGreat news, Mary! Your order #48213 has left our warehouse and is on its way.The tracking number is 1Z999AA10123456784 and the estimated delivery is Thursday, Nov 20. Follow every step at the link below.
- Post-purchaseOut for delivery message templateWhatsApp message template to say the order is out for delivery today, with the expected time and a reminder to have someone at the address.Hi Mary! Your order #48213 is out for delivery today and will arrive by 6 PM.Please have someone at the address to receive it. If no one is home, the driver will try again on the next business day.
- Post-purchaseGoogle review request message templateWhatsApp message template to ask for a Google review after the service, with a direct link to the review page of your business on Google.example.comHi Steven! Thanks for choosing Main Street Auto Repair. Your opinion helps other people find us.If you liked our service, please leave a Google review at the link below. It takes less than a minute.
- Payment reminderInvoice copy message template with a payment linkWhatsApp billing template that sends a copy of the invoice: amount, due date and a link to download it or pay online by card or bank transfer.example.comHi Robert! Here is a copy of your invoice for $129.90, due on Dec 15.You can download the invoice or pay online at the link below. We accept card, bank transfer and payment link.
- Payment reminderPayment received confirmation templateWhatsApp message template to confirm an online payment or bank transfer was received, with the amount and reference, so no receipt is needed.Payment received, Robert! We confirmed your payment of $129.90 for your November invoice.There is no need to send a receipt. Thanks for keeping everything up to date!
- Payment reminderService suspension notice template for ISPsWhatsApp billing template for internet service providers to give a respectful notice of the suspension date for an unpaid bill, with payment options.example.comHi Anthony. We have not yet received payment for your bill of $59.90, which was due on Nov 10.To avoid your internet being suspended on Nov 25, you can pay by card or bank transfer at the link below. If you already paid or want to set up a payment plan, reply to this message and we will help.
- ReminderSame-day appointment reminder templateWhatsApp appointment reminder template sent on the day itself: time, provider and what to bring, with buttons to say you are on the way or reschedule.Hi Beatrice! Today is your appointment with Dr. Richards at 10:30 AM.Please arrive 15 minutes early and bring a photo ID and your insurance card, if you have one.
- ConfirmationRestaurant reservation confirmation templateWhatsApp reservation confirmation template for restaurants: date, time and party size, with quick reply buttons to confirm or cancel the table.Hi Philip! Your table at Nonna's Kitchen is booked for Saturday, Nov 22 at 8 PM, for 4 people.We hold the table for 15 minutes after the booking time. Can you confirm your reservation?
- ReminderSubscription renewal reminder templateWhatsApp renewal reminder template for a plan or subscription: shares the date and amount and shows where to switch plans or update payment details.example.comHi Allison! Your Annual Premium plan renews automatically on Dec 5, for $99.90.If you want to switch plans, update your payment method or cancel the renewal, just go to your account at the link below.
- Special datesBlack Friday WhatsApp marketing templateWhatsApp Black Friday message template: announces the discount and how long the sale lasts, links straight to the deals page and includes an opt-out.example.comHi Patricia! Black Friday at Bright Deals Store is here: up to 50% off selected products, only until Sunday.The most popular deals sell out in the first few hours, so hurry to get yours.
- Special datesMother's Day promotion message templateWhatsApp Mother's Day promotion template: discounted gifts, the order deadline to arrive in time and a link to browse the gift ideas.example.comHi Luke! Mother's Day is coming up and we picked gifts with 20% off so you can surprise someone special.Orders placed by May 5 arrive in time for the big day. See our gift ideas at the link below.
- Special datesCustomer Appreciation Day message templateWhatsApp Customer Appreciation Day template to thank customers for their loyalty and give them a discount code for their next purchase.Happy Customer Appreciation Day, Rachel! Today we want to thank you for choosing Bright Deals Store.As a gift, you get 15% off your next purchase. Just copy the code below, valid until the end of the week.
- Service noticeTechnician on the way message template for ISPsWhatsApp template for internet service providers to let customers know the technician is on the way to the installation, with name and arrival window.Hi Anthony! Our technician Mark is on the way to install your internet, arriving between 2 PM and 4 PM.Please have an adult at the address and, if you can, decide where you want the router.
- PromotionInternet plan upgrade offer template for ISPsWhatsApp template for internet service providers to offer a faster plan upgrade: speed, price, the monthly difference and a switch with no technician visit.example.comHi Anthony! You can boost your internet: the 800 Mbps plan is $69.90 a month, only $10 more than you pay today.The switch is done remotely, with no technician visit and no fees. See the details at the link below.
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Send these messages with Talqui, without risking a ban
With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.
7-day free trial, no credit card required.
Guide: connect your number to the official APIMore free tools
See all tools- WhatsApp API pricing calculatorEstimate the monthly cost per message category (marketing, utility and authentication) with your own volumes.Calculate
- Web Chat savings calculatorSince October, Meta bills every service message. See how much you save by moving part of your conversations to Web Chat.Calculate
- WhatsApp link generatorCreate a wa.me link with a prefilled message for your Instagram bio, ads, email and website.Create link
- WhatsApp QR code generatorWhoever scans it talks straight to you. Download it to print on your storefront, menu or packaging.Create QR code
- WhatsApp button generator for websitesBuild the floating button in a live preview, with position, message and tooltip, and copy the ready HTML code.Create button
- AI chatbot or menu chatbot: which to useFive questions about your support show whether your WhatsApp needs a menu chatbot, an AI chatbot or both.Take the assessment
- How to reduce costs on the official WhatsApp APIA live counter of how much Talqui customers stopped paying Meta by moving conversations from WhatsApp to Web Chat.See the counter
FAQ
Questions about WhatsApp message templates
What people ask most about templates, ready-made messages and auto replies.
Still have questions? Write to us at support@talqui.com
What is a WhatsApp message template?
It is a pre-written message you reuse for support or campaigns. On the official WhatsApp Business API, messages sent to someone who has not messaged you in the last 24 hours must be templates approved by Meta, with a header, body, footer and buttons.
Are these templates approved by Meta?
Every template follows Meta's format rules (length, variables, buttons and footer), which avoids the most common rejections. The approval itself is done by Meta when you submit the template in your account, and it also depends on the content and category.
How do I set up an automatic away message on WhatsApp?
In the WhatsApp Business app, use the away message under Business tools. For a team, on a platform like Talqui, the after-hours reply covers the whole number and works alongside your agents.
What are the fields in braces, like {{first_name}}?
They are variables: when the message is sent, each one is replaced with the customer's details, such as name, amount or date. Meta asks for an example of each variable and rejects messages that start or end with one.
Can I send these messages in bulk?
Bulk sending from the regular app gets numbers banned. The allowed way is the official WhatsApp Business API, with approved templates and only to people who opted in. Talqui sends campaigns through the official API.
Are the templates and the builder free?
Yes. Copying, editing and testing on your WhatsApp is free and needs no sign-up. You only sign up if you want to send the messages with Talqui.