All WhatsApp message templatesService notice · Internet providers

Scheduled maintenance notice template for ISPs

WhatsApp template for internet service providers to warn customers about scheduled network maintenance: the date, the time window and expected downtime.

Message text

Hi Anthony. On Oct 15, from 2 AM to 5 AM, we will run scheduled maintenance on the network in your area to improve your connection. During this window your internet may be unstable or down. There is nothing you need to do: your connection will come back on its own when we finish.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Anthony
{{date}}example: Oct 15
{{start_time}}example: 2 AM
{{end_time}}example: 5 AM

Tips to use it well

Give at least 24 hours' notice and send it only to customers in the affected area. A heads-up beforehand prevents a flood of support tickets on the day.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

Similar templates

See all templates

Hi Anthony. We have detected an outage on the network that serves the Riverside area, and our technicians are already on site.

We expect service to be back by 4 PM. We will let you know here as soon as your connection is restored.
09:41
Service noticeNetwork outage notice template for ISPsWhatsApp template for internet service providers to report a network outage: confirms the issue in the area, shares the fix estimate and avoids repeat calls.
Hi Anthony! Our technician Mark is on the way to install your internet, arriving between 2 PM and 4 PM.

Please have an adult at the address and, if you can, decide where you want the router.
09:41
Service noticeTechnician on the way message template for ISPsWhatsApp template for internet service providers to let customers know the technician is on the way to the installation, with name and arrival window.
Payment confirmed, Anthony! We received your payment of $59.90 and your service has been reconnected.

If your internet is not back in a few minutes, unplug your router for 30 seconds and plug it back in.
09:41
Still no internet
Payment reminderPayment confirmation and reconnection template for ISPsWhatsApp template for internet service providers to confirm a bill payment and service reconnection, with simple steps if the internet does not come back.

Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

7-day free trial, no credit card required.

Guide: connect your number to the official API