SynkNet cuts operating costs with specialized Artificial Intelligence and support integrated with its ERP.
SynkNet Telecom, an internet provider in the interior of Maranhão, faced high operating costs from repetitive support tasks, such as resending invoices and payment status inquiries.
With Talqui, SynkNet deployed an Artificial Intelligence specialized in support for internet providers, integrated with ERPs such as SGP TSMX and IXC. The 24/7 self-service via WhatsApp began handling requests with agility and efficiency, without overloading agents.
“With Talqui, we were able to significantly reduce our operating costs and improve team productivity. We also raised the quality of our service, offering a more agile and convenient experience for our customers.”
