All WhatsApp message templatesAuto reply · Any business

Automatic reply template for wait times

Automatic reply WhatsApp template for when every agent is busy: confirms the message arrived and shares the average wait time before someone replies.

Message text

Thanks, we got your message! Our agents are helping other customers right now, and the average wait time is 10 minutes. No need to send it again: you are already in the queue and someone will reply here shortly.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{wait_time}}example: 10 minutes

Tips to use it well

Share a real average wait time. Promising five minutes and replying in thirty is worse than promising nothing at all.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

Similar templates

See all templates

Hi! Thanks for messaging Bright Deals Store. To get started, please tell me your name and what your message is about.

With that, we can connect you with the right person on our team.
09:41
Auto replyAutomatic reply template for first contactWhatsApp instant automatic reply template: thanks the customer for reaching out and asks for their name and topic to route them to the right person.
Got it! I am transferring your chat to Julia from our customer support team.

You will get a reply right here in a moment, and there is no need to repeat yourself: the chat history goes along.
09:41
Auto replyTransfer to a live agent message templateWhatsApp automatic reply template to let customers know the chat is moving from the bot to a live agent, so they never repeat what they already said.
Hi! Our mobile app has been unstable since 10 AM, and our technical team is already working on a fix.

Your data is safe. As soon as everything is back to normal, we will let you know here, so there is no need to ask again.
09:41
Auto replyService disruption notice templateWhatsApp automatic reply template to tell customers about a system or app disruption: confirms the issue and says the team is already working on it.

Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

7-day free trial, no credit card required.

Guide: connect your number to the official API