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Network outage notice template for ISPs

WhatsApp template for internet service providers to report a network outage: confirms the issue in the area, shares the fix estimate and avoids repeat calls.

Message text

Hi Anthony. We have detected an outage on the network that serves the Riverside area, and our technicians are already on site. We expect service to be back by 4 PM. We will let you know here as soon as your connection is restored.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Anthony
{{neighborhood}}example: Riverside
{{estimated_time}}example: 4 PM

Tips to use it well

Send it as soon as the issue is confirmed and again when service is back. Customers who are kept in the loop do not call support or think about canceling.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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