This Privacy Policy describes how Talqui, registered under CNPJ No. 33.501.918/0001-73 (“Talqui,” “we”), collects, uses, shares, and protects your personal data, acting as the controller, in compliance with Law No. 13,709/2018 (the Brazilian General Data Protection Law — “LGPD”) and other applicable regulations.
It applies to our website, our omnichannel customer service platform, and the other services we offer. By using Talqui, you acknowledge that you are aware of the practices described here.
1. Who we are and how to contact us
Talqui is a customer service and conversation automation platform that centralizes channels such as WhatsApp, Instagram, and others. For data protection matters, contact our Data Protection Officer (DPO) at [email protected].
2. Personal data we process
We collect different categories of personal data depending on how you interact with us:
2.1. Data you provide to us
- Registration and platform use: name, email, phone number, company, job title, access credentials, and billing information needed to create and maintain your account.
- Customer service content: messages, contacts, attachments, and other information exchanged through the channels you connect to the platform, processed by us as a data processor on behalf of your company.
- Marketing communications: data provided when subscribing to newsletters, materials, or events.
- Support and contact: information you send when contacting us through forms, email, or WhatsApp.
- Vendors, partners, and applicants: data of representatives of business partners and of applicants in recruitment processes.
2.2. Data collected automatically
- Browsing data: IP address, device identifiers, browser type, pages visited, access source, and campaign parameters (UTMs).
- Cookies and similar technologies: used for site operation, usage metrics, and marketing measurement, as described in the specific section below.
2.3. Data obtained from third parties
We may receive data from channel providers (such as Meta and integration partners), payment platforms, analytics tools, and professional public sources, always in a manner consistent with the purposes described in this policy.
3. How we use your data and legal bases
We process personal data only when there is a legal basis under Article 7 of the LGPD, in particular:
- Performance of a contract: to provide, maintain, and support the platform and to process payments.
- Legitimate interest: to improve our services, ensure security, prevent fraud, and send relevant communications, always respecting your rights.
- Consent: for sending marketing communications and for non-essential cookies, which may be withdrawn at any time.
- Compliance with a legal or regulatory obligation: when required by applicable law.
4. Cookies
We use essential cookies (necessary for the site to function), performance cookies (usage metrics), and marketing cookies (campaign measurement). You can manage or disable non-essential cookies in your browser settings; disabling essential cookies may impair the site's operation.
5. Data sharing
We do not sell your personal data. We may share it with:
- Processors and vendors that process data on our behalf (cloud hosting, payment processing, analytics, support, and communication), contractually bound to protect the information.
- Channel and integration providers that you connect to the platform, to the extent necessary to provide the service.
- Public authorities, when necessary to comply with a legal or regulatory obligation or a court order.
- Corporate transactions, in the event of a merger, acquisition, or reorganization, while preserving confidentiality.
6. International transfers
Some of our vendors may be located outside Brazil. In such cases, we adopt the safeguards provided for in the LGPD to ensure that your data remains protected during the international transfer.
7. How long we keep your data
We retain personal data only for as long as necessary to fulfill the purposes of this policy, comply with legal and regulatory obligations, and exercise rights in any proceedings. Once processing ends, the data is securely deleted or anonymized.
8. Information security
We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure, including encryption in transit, access controls, and continuous monitoring.
9. Your rights as a data subject
Under Article 18 of the LGPD, you may, at any time and upon request, exercise the following rights:
- Confirmation that processing exists;
- Access to your data;
- Correction of incomplete, inaccurate, or outdated data;
- Anonymization, blocking, or deletion of unnecessary or excessive data, or data processed in noncompliance with the law;
- Portability of data to another provider;
- Deletion of data processed on the basis of consent;
- Information about the entities with which we share your data;
- Information about the option not to give consent and its consequences;
- Withdrawal of consent;
- Objection to processing carried out on one of the grounds that waive consent, in the event of noncompliance with the LGPD.
To exercise any of these rights, contact us at [email protected]. We will respond to requests within the time frames set out in the law.
10. Changes to this Policy
We may update this Privacy Policy from time to time. When there are material changes, we will update the “Last updated” date and, where appropriate, notify you through suitable channels. We recommend reviewing this document periodically.
11. How to contact us
TALQUI SISTEMAS E SERVICOS LTDA
CNPJ: 33.501.918/0001-73
Data Protection Officer (DPO): [email protected]
If you believe your rights have not been honored, you may also file a complaint with Brazil's National Data Protection Authority (ANPD).