ISP Management and Financial Self-Service With HubSoft via WhatsApp
Talqui's integration with HubSoft delivers deep automation for Internet Service Providers, connecting the power of the ERP and CRM directly to WhatsApp. This integration aims to eliminate support queues, allowing subscribers to resolve financial and technical issues autonomously, using Talqui's intelligence to interact with the HubSoft API in real time.
Financial Self-Service and Unblocking
Invoice and Pix Issuance: The customer can check outstanding charges and automatically receive the payment line or the "Pix Copy and Paste" code directly in the chat, integrating with the HubSoft financial module.
Trust Unblocking: The integration checks the customer's eligibility rules in the system and automatically performs the provisional unblock upon a payment promise, with no human intervention.
Technical Diagnostics and O.S. Management
Smart Triage: Before involving an agent, Talqui checks the connection status (Radius/PPPoE) in HubSoft. If the customer is offline, the AI guides equipment-restart procedures.
Opening Service Orders: If the problem persists, the AI agent collects the evidence and opens a Service Order (O.S.) directly in HubSoft, already classified and routed to the correct technical team.
The combination of Talqui and HubSoft transforms the subscriber experience, ensuring fast support and a drastic reduction in defaults through reminders and 24/7 payment convenience.
Key Features of the HubSoft Integration
1. Financial Self-Service and Smart Billing
Free your finance team from repetitive tasks. The integration accesses the HubSoft financial module to resolve billing demands instantly.
Second-Copy Invoice and Automatic Pix
The Agent identifies the customer by WhatsApp and delivers the invoice PDF or the Pix Copy and Paste code in seconds. Settlement in the system is integrated according to the HubSoft payment gateway.
Trust Unblocking via API
The AI validates whether the customer is allowed to be unblocked (based on the HubSoft history) and releases the signal immediately at the concentrator, restoring browsing.
2. Network Management and Service Orders (O.S.)
Reduce unproductive field visits with an accurate diagnosis made by Artificial Intelligence.
Connection Status Reading
Talqui checks the customer's login in HubSoft to verify authentication status and ONU signal. This makes it possible to filter out "false positives" (such as an unplugged router) before opening a ticket.
Opening and Scheduling Service Orders
If needed, the AI opens the Service Order (O.S.) inside HubSoft, automatically filling in the reason, the problem report, and the customer data, speeding up technical dispatch.
3. CRM and Record Updates
Keep the HubSoft database always up to date and boost your sales.
Identity Validation (LGPD)
To ensure security, the AI requests data confirmation (CPF/CNPJ) before providing sensitive information, validating everything against the HubSoft record.
Lead Capture
New contacts who reach out on WhatsApp can be qualified by the AI and added as "Prospects" or "Leads" in the HubSoft CRM, ready for the sales team.
