All WhatsApp message templatesAuto reply · Services

Service disruption notice template

WhatsApp automatic reply template to tell customers about a system or app disruption: confirms the issue and says the team is already working on it.

Message text

Hi! Our mobile app has been unstable since 10 AM, and our technical team is already working on a fix. Your data is safe. As soon as everything is back to normal, we will let you know here, so there is no need to ask again.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{system_name}}example: mobile app
{{start_time}}example: 10 AM

Tips to use it well

Turn it on as soon as the issue is confirmed and off when things are back to normal. A single notice holds back a queue of identical messages.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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