All WhatsApp message templatesPayment reminder · Internet providers

Payment confirmation and reconnection template for ISPs

WhatsApp template for internet service providers to confirm a bill payment and service reconnection, with simple steps if the internet does not come back.

Message text

Payment confirmed, Anthony! We received your payment of $59.90 and your service has been reconnected. If your internet is not back in a few minutes, unplug your router for 30 seconds and plug it back in.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Anthony
{{amount}}example: $59.90

Tips to use it well

Confirm as soon as the payment clears. Explaining how to restart the router solves most cases without opening a ticket.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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Hi Anthony. We have not yet received payment for your bill of $59.90, which was due on Nov 10.

To avoid your internet being suspended on Nov 25, you can pay by card or bank transfer at the link below. If you already paid or want to set up a payment plan, reply to this message and we will help.
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Hi Robert! Just a friendly reminder that your invoice for $129.90 is due on Dec 10.

You can pay online by card or bank transfer using the link below. If you have already paid, please ignore this message.
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Hi Robert. We have not received payment for your invoice of $129.90, which was due on Dec 10.

You can find an updated payment link below. If you need a different date or a payment plan, just reply to this message and we will sort it out together.
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