Help center

One help center for customers, agents and AI

Write the answer once. Customers find it on their own, agents send it in one click and AI agents answer with it. With your brand, on your domain.

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One knowledge base: write it once, everyone gets the answer

In most companies, only customers read the help center. In Talqui, the same article serves whoever asks, whoever answers, the AI that replies on its own and the team that needs to check a detail.

Customer
Anytime, on any device, without opening a ticket. The best support conversation is the one that never had to happen at all.
Agent
In the reply box, the Articles tab lists your help center by category. The agent finds the right article and sends the link without switching tabs.
AI agent
Talqui's AI agents read your help center and answer customers with the details in your articles, not with a generic reply.
Team (MCP)
New hires learn and experienced people check a detail. Through an AI assistant connected via MCP, the team asks and the help center answers.

How to import contacts from a CSV into a campaignCampaigns

Help center › Campaigns

How to import contacts from a CSV into a campaign

If your contact list lives outside Talqui, import a CSV file right in the campaign's recipients step.

1. Upload the file

Drag the file onto the dashed area or click it to choose one. CSV files up to 50 MB are accepted.

contatos.csv

In this article

Upload the file

Map the fields

Review

Importing

Was this article helpful?YesNo

MMarinaWhatsApp

Hi! How do I import my contact list into a campaign?

Here is the step by step:ajuda.talqui.chat/article/importar-contatos-csv

ReplyNote Articles

importCampaignsHow to import contacts from a CSV into a campaignOpen articleWhy were some contacts rejected during the import?How to choose who receives the campaign

CCustomerWhatsApp

What is the maximum size of the CSV file?

AI agentUp to 50 MB, which is about 200,000 contacts. Save the sheet as CSV UTF-8 so accents don't break. Based on “How to import contacts from a CSV into a campaign”

AI assistantconnected to the help center

What does our help center say about required fields when importing contacts?

helpdesk_search_articles{ "query": "importar contatos" } 1 article found

Phone is the only required field. Until it is mapped, the continue button stays disabled. How to import contacts from a CSV into a campaign

Write it with Claude

Help articles written by your AI assistant, via MCP

Your help center speaks MCP, the open standard that lets AI assistants use tools. Connect Claude, ChatGPT or another compatible assistant and ask in plain words.

Write an article about a feature, a policy or a process
Update one section of an article without touching the rest
Create and organize categories
Look up what the help center already says about a topic

Write an article in our help center explaining how to schedule a campaign and how to cancel a send. Use the Campaigns category and keep it as a draft.

The address and the credential are in the MCP tab of your help center, inside Talqui.

Nothing goes live by accident: everything starts as a draft, and only publishing changes what customers see.

See Talqui plugins and MCP

AI assistant talqui-helpdesk connected

Write an article on how to schedule and cancel a campaign, in the Campaigns category.

helpdesk_search_articlesNothing on scheduling yet

helpdesk_create_articleDraft created in Campaigns

helpdesk_create_attachmentScreenshot attached

Done. The draft has the step by step and a screenshot of the scheduling screen.

Looks great. Go ahead and publish.

helpdesk_publish_articlePublished

LiveHow to schedule a campaign and cancel a sendhelp.yourcompany.com

The loop

Every new question makes it less likely you'll hear it again

When a customer asks something the help center doesn't answer yet, the article is born right there, written by AI via MCP. The link goes to the customer, and the next person finds the answer ready.

01
A customer asks
The question comes in through WhatsApp, chat or email.
02
No article yet
The help center has no complete answer to it.
03
AI writes it via MCP
The assistant creates the article, with screenshots and video when needed.
04
The link goes to the customer
They get a better answer than a typed reply.
05
Next time, already answered
The customer finds it, the agent sends it and the AI answers with it.

How we do it at Talqui

That is how we run our own: a repeat question without a complete answer becomes an article on the spot, and the link goes to the customer.

Signals of what is missing

See the views of each article. At the end of every article, readers say whether it helped and can tell you what was missing.

Brand and domain

A help center with your brand and your own domain

Pick the colors, logo, favicon and header line. Point a CNAME and your help center answers on your company's domain, with HTTPS.

And everything a help center needs comes built in

Search as you typeResults show up with every letter, without leaving the page.
Built for GoogleEvery article is a page, with sitemap and structured data generated for you.
A share image per articleEach article gets its own image for social networks and messages.
Links that don't breakChanged an article's address? The old one redirects to the new one.
Visual editorHeadings, lists, tables, callouts, images and videos, no code.
Draft before liveEvery article starts as a draft. Unpublish or archive it anytime.

In under 2 minutes

Write, publish and answer

From the editor to your own domain, from AI writing via MCP to the article sent in a conversation: the whole loop in one video.

See a real help center

Our own help center runs on this product

ajuda.talqui.chat serves Talqui's customers in Brazil, in Portuguese. It is written and maintained with the MCP you saw above.

Open ajuda.talqui.chat (opens in a new tab)

What is the Talqui help center?

It is a public knowledge base, with articles and categories, that you create and maintain inside Talqui. Customers find answers on their own, agents send the articles in conversations and AI agents answer with them.

Can I use my company's domain?

Yes. Add a subdomain such as help.yourcompany.com, point a CNAME and verify it in the dashboard, with HTTPS. Until then, the help center already works on a Talqui address with the name you choose.

Do I need to code to write articles?

No. The editor is visual, with headings, lists, tables, callouts, images and videos. If you prefer, ask an AI assistant to write the articles via MCP.

Which AI assistants work with the help center MCP?

Any assistant that supports MCP, such as Claude and ChatGPT. It can write, update, organize into categories and look up articles. Everything starts as a draft and only goes live when the article is published.

How does my team use the articles in support?

In the reply box of any conversation, the Articles tab lists the help center by category and has search. The agent opens the article to check it and sends the link to the customer in one click.

Do AI agents use the help center to answer?

Yes. Talqui's AI agents read your help center articles and answer with the details in them. Every published article makes the AI more accurate.

Do the articles show up on Google?

Yes. Every published article is its own page, with sitemap, structured data and a share image generated automatically.

How do I know if an article is helping?

The article list shows the views of each one. At the end of every article, readers say whether it helped and can tell you what was missing.

Platform

Everything for support and sales in one place

The help center is one part of Talqui. The same contacts, the same team and the same articles run through every feature.

One help center for customers, agents and AI

Finds the answer on their own

Sends the article in one click

Answers with what is written

Checks the same source of truth

A customer asks

No article yet

AI writes it via MCP

The link goes to the customer

Next time, already answered