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Technician on the way message template for ISPs

WhatsApp template for internet service providers to let customers know the technician is on the way to the installation, with name and arrival window.

Message text

Hi Anthony! Our technician Mark is on the way to install your internet, arriving between 2 PM and 4 PM. Please have an adult at the address and, if you can, decide where you want the router.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Anthony
{{technician_name}}example: Mark
{{window_start}}example: 2 PM
{{window_end}}example: 4 PM

Tips to use it well

Send it when the technician heads to the address. With a name and a time window, the customer can plan and the visit is not missed.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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