Success story — How we helped Synknet cut support tickets by 60%Read more
Support teams

Shared WhatsApp inbox for multiple agents

Bring several WhatsApp numbers, Instagram, Telegram and your website chat into one inbox. Many agents reply at the same time, each conversation reaches the right person and AI helps them answer.

7-day free trial, no credit card required.

  1. 01

    Arrive

    Every message lands in the right inbox, with the contact's history right beside it.

  2. 02

    Route

    Talqui AI answers first, or the conversation goes straight to whoever on the team is free.

  3. 03

    Resolve

    Your team replies with help from AI and closes with a reason and a satisfaction survey.

Today your support is scattered across WhatsApp, SMS, website chat and Instagram, each with unread messages and nobody knows who owns what.

WhatsApp lives on someone's phone, SMS in another system and Instagram DMs in yet another tab. Messages slip through, two people answer the same customer and managers can't see the queue.

What if it all fit on one screen?

Hubii supports brands like Heineken, ampm and Kibon on iFood. With Talqui, it brought every brand and store into a single interface.

“We were able to significantly reduce operating costs with more productive agents connected to each client's business on iFood.”
Daniel Imaeda Head of Products at Hubii
Read the Hubii case study

Inside the inbox

A shared inbox that keeps your team organized for you

Scroll down and follow one conversation through every step of the inbox.

  1. 01

    An inbox for every team

    Create inboxes for Support, Billing, Sales or whatever your operation needs. New conversations wait in the Queue until they reach the right inbox, and each inbox shows only to the people who need it.

  2. 02

    Automatic conversation distribution

    Split conversations evenly across your agents, with no manual triage. Balanced routing sends each new chat to the agent with the fewest open conversations. Round-robin and random assignment are there too, and whoever replies first can take it.

  3. 03

    Tags and internal notes

    Tags make conversations easy to find and automate later. Internal notes sit in the thread for your team only, hidden from the customer.

  4. 04

    Talqui AI while you write

    Ask AI to suggest a reply, explain it better or rewrite what you typed. You review and send it, in your company's voice.

  5. 05

    Conversation summary

    One click and Talqui AI summarizes the conversation. Whoever picks it up gets the full picture in seconds, without scrolling the whole thread.

  6. 06

    Your systems inside the conversation

    Look up and update data in your CRM, ERP or any other system without leaving the chat. The extension sits next to the conversation and agents act right there, with no tab switching.

    See all integrations Build your own plugin
People and AI in one flow

From AI to a human agent, without losing context

Talqui's AI agents answer what they know. When a case needs a person, the conversation moves to the right inbox and, if it waits in the queue, Talqui AI adds a summary. Whoever takes over already knows what happened.

Meet the AI agents

Built around your operation

Teams, permissions and business hours, set your way

Numbers, teams, permissions, business hours and transfers, set up the way your team already works.

Many WhatsApp numbers, one inbox

Connect as many WhatsApp numbers as your operation needs, plus Instagram, Telegram and the chat on each website. Everything lands in the same inbox, with many agents replying in real time.

Each team sees its own conversations

Connected several numbers? Split support by department, branch or team with inboxes. Owners, managers and operators get different access levels, and operators can see only the conversations assigned to them.

Access level settings with owner, manager and operators, and the option for operators to see only the conversations assigned to them

Business hours

Set the hours for each day or stay open 24/7. After hours, a workflow can reply and organize the queue.

Transfers with no surprises

Move a conversation to another inbox or person, only when someone is online to take it if you prefer.

What's new

What shipped to the inbox in the last few weeks

Frequent updates, so your team always works with the latest technology.

  1. Talqui AI in the composer

    Suggest a reply, explain better, rewrite and summarize without leaving the conversation.

  2. Refreshed list, thread and profile

    A cleaner conversation list, more room for the thread and contact details at hand.

  3. Managers can close any conversation

    Owners and managers can close conversations assigned to other agents.

Keep exploring

See all features

Your whole team, every channel, one screen.

Connect WhatsApp and your other channels in minutes and start answering today.

7-day free trial, no credit card required.