Supercharge Your IXC Soft With Artificial Intelligence
IXC Soft is the heart of thousands of ISPs' operations, but running support via WhatsApp still requires a large human team for basic tasks. Talqui's integration transforms this reality by placing a layer of Generative Artificial Intelligence on top of your IXC.
Forget Numeric Menus
Forget the "Press 1 for Billing" menus. Our Autonomous Agents understand the customer's natural language. If the subscriber types "my internet is down and I need the invoice," the AI understands both intentions simultaneously and acts accordingly, interacting directly with the IXC database.
Continuous Learning
Talqui's great innovation lies in its learning capability. Unlike competing platforms that require months of decision-tree configuration, our Agent learns from your ISP's interaction history. It understands the most common questions about the plans registered in IXC and how your best agents answer them.
Operational Efficiency
Beyond financial efficiency (sending invoices, tax receipts, and provisional unblocking), the technical integration is robust. The AI can read the customer's ONU/Connection status in IXC. If the signal is normal, it suggests power-cycle procedures before overloading your technical team.
By adopting Talqui integrated with IXC Soft, you are not just hiring support software; you are automating your ISP's operation, reducing defaults through active reminders, and shielding your technical team from unnecessary demands. It is the evolution of the ISP toward the digital model.
1. Financial Autopilot
Turn WhatsApp into a 24/7 financial self-service desk.
Invoices and Tax Receipts
The customer requests the invoice and the AI fetches the updated PDF from IXC. If the invoice is overdue, the AI calculates the interest (per the IXC rule) and sends the corrected amount.
Default Reduction
Set the AI to send proactive due-date reminders to the IXC customer base, increasing collection with no active call-center cost.
2. Autonomous Tier 1 Technical Support
Filter out up to 60% of false technical tickets.
Connection Check-up
When receiving a complaint about slowness, the AI checks IXC for bandwidth usage and PPPoE session status. If everything is fine, it guides wired speed tests, educating the customer.
Opening Service Orders
If the problem is real, the AI opens the Service Order in IXC, classifies the subject correctly, and schedules the technician (if integrated with the calendar), handing over a fully prepared issue to management.
3. Contract and Plan Management
Plan Upgrade (Upsell)
If the customer complains about slowness due to reaching the bandwidth limit, the AI can identify the current plan in IXC and offer an automatic upgrade, generating new revenue from a support interaction.
