Internet provider
Build your chatbotHi! How can we help?
Bill copy Unblock Tech supportUnblock
Sure. What's the account holder's tax ID?
529.982.247-25
Done, your connection is back on. I also sent the open bill with the payment link.
Chatbot Studio
WhatsApp chatbot builder with option menus, no code
Build your support bot by dragging blocks: option menus, questions with tax ID and email validation, lookups in your systems and hand-off to your team. The chatbot handles the repetitive work and calls a person at the right time.
7-day free trial, no credit card required.
Sample conversation
Getting started
How to set up a WhatsApp chatbot today
01Pick a template
02Adjust the details
03Chat on WhatsApp
03 · Inside the builder
Build your bot by dragging and connecting blocks
Chatbot Studio is a canvas: you drag blocks, connect the stages and edit each message on the side. Here is what it feels like.
- 01
Drag a block onto the canvas
Open the skills palette and drag the block you need. It becomes a new stage, ready to set up.
- 02
Connect stages by pulling an output
Every output has a handle. Drag it to the next stage and the path is done, no code and no hidden rule.
- 03
Edit each block in the drawer
Click the block and the drawer opens beside the canvas: write the message, format it and use variables, and the stage updates right away.
- 04
Stack blocks in the same stage
Drop another block on a stage to stack it. Message, tag and transfer run in sequence, in the order of the stack.
- 05
Publish when you are ready
Changes stay in draft until you publish. Customers only talk to the new version after you press Publish.
Use cases
Chatbot examples: a flow for every kind of service
See the chatbot handle real conversations in four kinds of business.
05 · Chatbot or AI agent?
Chatbot or AI agent? It depends on the conversation.
Talqui offers both kinds of automation, and neither is better than the other: it depends on the moment and the goal. In many cases, the chatbot is the ideal fit for your service.
| Aspect | Chatbot Studio | AI agents |
|---|---|---|
| How it replies | Follows the set flow | Replies like a human |
| Where answers come from | Exactly as you wrote them | From your knowledge base |
| How you build it | Dragging blocks, no code | With plain-text instructions |
| Best for | Menus, sign-ups and bill copies | Varied, open questions |
| When it hands off | At the point you choose | When it doesn't know the answer |
06 · Templates
Ready-made chatbot templates to start from
Install a flow and adapt the messages, options and destinations to how you work.
Shared inbox
Human handoff
See the inboxWhenever needed, your team steps in and takes over the conversation. The switch from bot to person is instant.
Integrations
Talks to your systems
Exchanges data with every integration on your account, mid-conversation.
Ready for integrations
Salesforce
HubSpot
VTEX
IXC Soft
From scratch
Blank canvas
Rather design it all yourself? Drag the first block from the palette and connect the rest.
João
“Faster and more practical service for our customers.”
FAQ
Questions about WhatsApp chatbots
What is Chatbot Studio?
It's Talqui's visual chatbot editor. You build the flow with steps and blocks (messages, questions, menus, conditions, integrations and transfers), and the chatbot guides each conversation down the path you designed.
Do I need to know how to code?
No. Everything is set up on the canvas, with a form in each block. To go further, there are HTTP requests and Talqui workflows you can run from the flow.
Which channels does the chatbot work on?
The channels connected to Talqui, such as WhatsApp, Instagram and Webchat. You design one flow and it handles the conversations coming in through those channels.
Do customers have to type the option number?
No. The chatbot accepts the number, the option text or a similar answer. With the Intent block, you add sample phrases so it recognizes requests written the way customers write them.
Which answers can the chatbot validate?
The question block validates CPF, CNPJ (Brazilian tax IDs), CPF or CNPJ, e-mail and name, and can also cap the number of characters. You set the number of attempts, the retry message and what happens when attempts run out.
How does a conversation reach an agent?
With the Transfer block. The chatbot sends an optional message, moves the conversation to the chosen inbox and it joins your team's queue with the full history. Transfers follow the human support hours set for your company.
Can it integrate with my system?
Yes. Internet providers get ready-made blocks for IXC Soft, SGP, Hubsoft and Leaf (customer, invoice, PIX, pending bills, reconnection and tickets). For other systems, use an HTTP request or a workflow.
What if I make a mistake?
Every save creates a version in the history, and you can restore any earlier version whenever you want. While editing, you can undo and redo.
What's the difference between the chatbot and an AI agent?
The chatbot follows exactly the flow you designed, ideal for triage, data collection and predictable processes. Talqui AI agents talk in natural language and answer based on your procedures and help center.