All WhatsApp message templatesSales follow-up · Retail and e-commerce

Abandoned cart reminder template

Abandoned cart WhatsApp template: reminds shoppers of the item left in their cart, highlights free shipping and brings them straight back to checkout.

Message text

Hi Megan! You left the floral midi dress in your cart, and we are still holding it for you. Shipping to your address is free. Complete your order with the link below in just a few clicks. Reply STOP to opt out

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Megan
{{product}}example: floral midi dress

Tips to use it well

The first reminder works best within three hours of the cart being abandoned. Save the discount for a second message, only if the first one does not convert.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

7-day free trial, no credit card required.

Guide: connect your number to the official API