All WhatsApp message templatesWelcome · Retail and e-commerce

WhatsApp welcome message template for new customers

WhatsApp welcome message template for a new customer after sign-up or a first purchase: explains what they will get here and where to see their account.

Message text

Hi Grace! Welcome to Anna's Boutique. Your account is active and, from now on, you will get your order updates right here. In your account you can track deliveries, returns and receipts all in one place.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Grace
{{store_name}}example: Anna's Boutique

Tips to use it well

Send it right after sign-up or the first purchase. Saying what will arrive on WhatsApp keeps the next messages from feeling unexpected.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

7-day free trial, no credit card required.

Guide: connect your number to the official API