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Help center
The articles your customers read are the same ones the AI checks. Every article you publish makes the answers more accurate.
Explore the Help center AI agents
AI agents for customer service, taught by the people who serve
If you can solve a support ticket, you can build an AI agent. Write the procedure in your own words and it answers on WhatsApp, Instagram and your website, with no code and no engineering team.
7-day free trial, no credit card required.
Every answer comes from what your team wrote
Procedure editor
How you teach the AI agent: the procedure editor
Building and maintaining an AI agent takes no technical team and no black box. People in support, marketing or sales write procedures: the step-by-step of what the agent does in each conversation, the way you would train an intern. Edit, publish, and minutes later the agent works the new way.
- 01
Create a procedure in minutes
Name it and say, in your own words, when it kicks in. No flowcharts, no intents to register, no model to train.
- 02
Teach it like you would teach an intern
Write what to do at each step, not what to say. The agent understands the intent and talks naturally. When you want an exact sentence, just write it in the step.
- 03
Check your systems mid-conversation
Type @ and pick a skill, like looking up invoices in Salesforce, HubSpot or your ERP. The agent fetches the real data and follows the procedure with it.
- 04
Hand off to a person or team at the right moment
Say when the agent transfers the conversation and to whom: someone on the team or a department like Billing. The history goes along, so nobody asks everything again.
- 05
Keep conversations organized with tags
Ask the agent to add tags as it serves. Reports, queues and automations get every conversation already sorted.
- 06
See the reasoning behind every reply
Open any message from the agent and see the path to it: the procedure it picked, what it searched in the knowledge base, which systems it checked and how long each step took. No black box, so you know exactly what to adjust.
Knowledge
The AI agent answers with what your company already knows
No generic answers. The agent checks your help center and your systems, and serves in the tone and under the rules you set.
Plugins and MCP
Your company's systems
Connect your CRM, ERP or in-house system once. Its skills become commands the agent uses in the middle of a procedure.
Issue an invoice copy
Look up an order
Schedule a technical visit
Log an activity
Open a ticket
Book a meeting
Your brand's tone of voice
Pick the agent's tone of voice and writing style, from friendly to professional, from concise to explanatory. It speaks like your team on every channel.
Service rules
Say how the agent runs each conversation and what it must never do or promise, like deadlines and discounts. Every change is kept in versions.
Control
You decide how the agent talks and how far it goes
A name, a tone of voice and a writing style
Choose how the agent introduces itself and speaks, from friendly to professional, from concise to explanatory. Your brand's voice on every channel.
AI and Workflows
The AI talks. Workflows run the process.
At the Workflows launch we showed how automations complete the AI agent's work: the conversation comes in, the AI solves what it knows and the automation carries out the rest of your process.
Explore WorkflowsFAQ
Questions about AI agents for customer service
What is a Talqui AI agent?
An artificial intelligence agent that talks to your customers on the channels connected to Talqui. It follows the procedures your team writes, checks your company's knowledge, uses your systems and hands the conversation to a person when needed.
Do I need a technical team to set it up?
No. Procedures are written in plain language, step by step, the way you'd explain them to a teammate. Whoever knows your customer service can build and adjust the agent on their own.
How does the agent know which procedure to follow?
Each procedure has a field that says when to use it, in your own words. The agent understands what the customer wants and follows the procedure that matches the topic.
Does the AI replace my team?
No. You decide when a conversation goes to a person and to which team. Your team follows everything in the same inbox and takes over with the conversation history.
Where do its answers come from?
From the knowledge you give it: your help center articles, plus the data it looks up in your systems. When it can't find the answer, it tells the customer and calls your team.
How do I connect my company's system?
Through Talqui plugins. Each plugin offers skills, like looking up an order or issuing an invoice copy, that you use in procedures by typing @. The connection follows the MCP standard.
Which channels does the agent answer on?
On the channels connected to your Talqui account, such as WhatsApp, Instagram, Mercado Livre and your website chat.
Keep exploring
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Write your first procedure today
Start with the topic your team answers most. In a few minutes the agent is answering in your own words.
7-day free trial, no credit card required.