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All WhatsApp message templatesThank you · Retail and e-commerce

Thank you for your purchase message template

WhatsApp thank you message template to send after a purchase, with the order number and a link so customers can track their delivery on your site.

Message text

Hi Emily! Thank you for shopping with us. Your order #48213 is confirmed and we are already getting it ready. You can follow every step of the delivery using the link below.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

  • {{first_name}}example: Emily
  • {{order_number}}example: #48213

Tips to use it well

Send it right after the payment goes through. As a utility template, keep it about the order and save offers for another message.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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Automations

After-hours replies and messages sent by trigger.

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Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

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Guide: connect your number to the official API