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After-hours business hours message template

WhatsApp automatic reply template for messages sent after hours: shares your business hours and tells customers when the team will get back to them.

Message text

Hi there! We got your message, but our team is offline right now. We are open Monday to Friday, from 9 AM to 6 PM. As soon as we open, we will reply here in the order messages came in. Feel free to leave your question now so we can get a head start.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{opening_time}}example: 9 AM
{{closing_time}}example: 6 PM

Tips to use it well

Spell out your full hours and when you will reply. People who know when they will hear back stop sending the same question over and over.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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example.com
Hi! Thanks for reaching out to Maple Street Goods. Our team is off for the weekend and will be back on Monday, starting at 9 AM.

In the meantime, you can find answers to most common questions in our help center.
09:41
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Hi! We are closed today for Thanksgiving, so our team is not answering messages.

We will be back on Friday, Nov 27 with our regular hours. If it is urgent, call our on-call line using the button below.
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Hi there! On Saturdays we are only open in the morning, from 9 AM to 1 PM.

If your message came in after that, we will reply first thing on Monday, in the order messages arrived. Feel free to leave your question here.
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