All WhatsApp message templatesAuto reply · Any business

Automatic reply template for first contact

WhatsApp instant automatic reply template: thanks the customer for reaching out and asks for their name and topic to route them to the right person.

Message text

Hi! Thanks for messaging Bright Deals Store. To get started, please tell me your name and what your message is about. With that, we can connect you with the right person on our team.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{business_name}}example: Bright Deals Store

Tips to use it well

Ask only for the essentials: name and topic. That way the agent starts the conversation already knowing what it is about.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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Thanks, we got your message! Our agents are helping other customers right now, and the average wait time is 10 minutes.

No need to send it again: you are already in the queue and someone will reply here shortly.
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Got it! I am transferring your chat to Julia from our customer support team.

You will get a reply right here in a moment, and there is no need to repeat yourself: the chat history goes along.
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Hi! Our mobile app has been unstable since 10 AM, and our technical team is already working on a fix.

Your data is safe. As soon as everything is back to normal, we will let you know here, so there is no need to ask again.
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