A menu of options solves a lot and never improvises. An AI chatbot understands whatever the customer writes. Answer 5 questions about your support and see which one fits right now, or whether you should run both together.
Answer all five questions to see your result.
Both automate support on WhatsApp. The difference is how they understand the customer and what you have to maintain.
Also called a rule-based, button or flow chatbot. It shows numbered options or buttons and follows a path you designed in advance. It always answers the same way, doesn't understand text outside the options and is great for routing and step-by-step processes.
Build a menu in Chatbot StudioAlso called an AI agent. It reads the message the way the customer wrote it, understands the intent and answers from the content you taught it. It handles questions nobody planned for and can look things up in your systems, but it needs a knowledge base and clear limits.
See Talqui's AI agentsCommon WhatsApp support situations and what usually works best in each.
FAQ
What changes between the two and how to choose for your WhatsApp.
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A menu chatbot shows options and follows a path designed in advance, always with the same answers. An AI chatbot reads what the customer wrote, understands the intent and answers from the content you taught it, even when the question wasn't planned for.
Not always. For processes with fixed steps or high risk, like payments and cancellations, a menu is still better because it's predictable. Many companies use a menu at the entrance and in critical flows, and AI for open questions.
It can, which is why it needs a clear knowledge base, limits on what it may answer and a rule to hand the conversation to a person. With those in place, when it doesn't know, it calls the team instead of making something up.
Yes. Through the official WhatsApp API, the AI chatbot answers on the same number your team uses, and the conversation moves to an agent when needed.
Your most common questions with the right answer for each, the procedures your team follows and the topics the AI shouldn't handle alone. Start with one topic and expand after reviewing the first conversations.
It's free and asks for no data. Answer the five questions and the result shows up right away, on the same page.
Chatbot Studio sorts each conversation, 
AI agents answer the questions and your team steps in when needed, with 
WhatsApp, 
Instagram and 
Web Chat on one screen.
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