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Transfer to a live agent message template

WhatsApp automatic reply template to let customers know the chat is moving from the bot to a live agent, so they never repeat what they already said.

Message text

Got it! I am transferring your chat to Julia from our customer support team. You will get a reply right here in a moment, and there is no need to repeat yourself: the chat history goes along.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{agent_name}}example: Julia

Tips to use it well

Naming the person who will help makes the handoff feel human. Make sure the history really goes along, as the message promises.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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