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Holiday closed message template

WhatsApp holiday message template: tells customers you are closed for the holiday, which day you reopen and how to reach someone if it is urgent.

Message text

Hi! We are closed today for Thanksgiving, so our team is not answering messages. We will be back on Friday, Nov 27 with our regular hours. If it is urgent, call our on-call line using the button below.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{holiday}}example: Thanksgiving
{{reopening_date}}example: Friday, Nov 27

Tips to use it well

Turn it on the day before the holiday and off the day after. Offering an emergency line prevents complaints from people who cannot wait.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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Hi there! We got your message, but our team is offline right now.

We are open Monday to Friday, from 9 AM to 6 PM. As soon as we open, we will reply here in the order messages came in.

Feel free to leave your question now so we can get a head start.
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Hi! Thanks for reaching out to Maple Street Goods. Our team is off for the weekend and will be back on Monday, starting at 9 AM.

In the meantime, you can find answers to most common questions in our help center.
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Hi there! On Saturdays we are only open in the morning, from 9 AM to 1 PM.

If your message came in after that, we will reply first thing on Monday, in the order messages arrived. Feel free to leave your question here.
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Business hoursSaturday business hours message templateWhatsApp business hours template for Saturdays: shares your half-day weekend schedule and tells customers when the team will reply again.

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