All WhatsApp message templatesPost-purchase · Retail and e-commerce

Order shipped message template with tracking number

WhatsApp order shipped message template with the tracking number, the estimated delivery date and a button to follow every step of the delivery.

Message text

Great news, Mary! Your order #48213 has left our warehouse and is on its way. The tracking number is 1Z999AA10123456784 and the estimated delivery is Thursday, Nov 20. Follow every step at the link below.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Mary
{{order_number}}example: #48213
{{tracking_number}}example: 1Z999AA10123456784
{{delivery_date}}example: Thursday, Nov 20

Tips to use it well

Send it as soon as the tracking number is created. Customers who can track the package on their own do not write in asking where it is.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

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Guide: connect your number to the official API