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24/7 customer service message template with business hours

WhatsApp automatic reply template for 24/7 customer service: the virtual assistant helps right away and the human team replies in business hours.

Message text

Hi! Our virtual assistant answers 24 hours a day, and our team is available Monday to Friday, from 9 AM to 6 PM. Pick an option below to sort it out right now, or ask for an agent and someone will reply during the next business hours.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{opening_time}}example: 9 AM
{{closing_time}}example: 6 PM

Tips to use it well

Put the topics the bot solves on its own on the buttons. Be clear about when a person replies, so no one waits for an agent at 3 AM.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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Hi there! We got your message, but our team is offline right now.

We are open Monday to Friday, from 9 AM to 6 PM. As soon as we open, we will reply here in the order messages came in.

Feel free to leave your question now so we can get a head start.
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In the meantime, you can find answers to most common questions in our help center.
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Hi! We are closed today for Thanksgiving, so our team is not answering messages.

We will be back on Friday, Nov 27 with our regular hours. If it is urgent, call our on-call line using the button below.
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Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

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Guide: connect your number to the official API