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Appointment confirmation reminder template

WhatsApp template to confirm an appointment or booking: date, time and address, with quick reply buttons so customers can confirm or reschedule.

Message text

Hi Olivia! This is a reminder of your appointment with Dr. Helen Carter tomorrow, Tuesday, Oct 14, at 3 PM. Address: 120 Oak Street, Suite 3. Can you confirm you will be there?

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Olivia
{{provider}}example: Dr. Helen Carter
{{date}}example: Tuesday, Oct 14
{{time}}example: 3 PM
{{address}}example: 120 Oak Street, Suite 3

Tips to use it well

Send it the day before. Confirm and reschedule buttons cut no-shows and free up the slot for someone else in time.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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Guide: connect your number to the official API