The End of Tier 1 Support for Internet Providers

Internet providers face a daily challenge: the high volume of repetitive tickets that congest human support and increase wait times. Integrating an ordinary chatbot with SGP solves only half the problem, since most bots merely collect data and transfer to an agent.

Talqui revolutionizes this scenario by introducing Self-Learning Agents deeply integrated with SGP. Unlike a "flowchart bot," our AI accesses the SGP API to read contracts, check outstanding invoices, and analyze connection status in real time.

Agents That Navigate SGP for You

When a customer reaches out requesting the second copy of their invoice, the Talqui Agent doesn't just send the barcode. It identifies the customer by WhatsApp, queries the SGP database, checks for blocks, and negotiates the payment autonomously. If the customer states they have paid, the AI can perform a trust unblock automatically, following the rules you define.

Smart Technical Diagnosis

For technical problems, the intelligence goes further. The agent checks whether the customer is offline at the concentrator before opening a technical ticket. This filters out false positives (such as routers unplugged from the outlet) and delivers to your Tier 2 support only the cases that truly require human intervention.

The result is a drastic reduction in Support Cost and a seamless experience for the subscriber, who resolves their issues in seconds, 24 hours a day, with no queues.

Why Choose the Talqui + SGP Integration?

Our Deep Integration technology ensures the AI acts as a virtual employee inside your ERP. We don't just sell a chat tool; we sell the automatic resolution of up to 80% of your ISP's demands.

SGP Integration Features

1. Autonomous Financial Management

The largest ticket volume at an ISP is financial. Our integration solves this at the root.

Second-Copy Invoice and Pix Sending

The Agent identifies outstanding invoices in SGP and sends the PDF or the payment line (Pix Copy and Paste) instantly. With no human intervention.

Trust Unblocking

Through configurable rules (e.g., a customer on the base for over 3 months), the AI accepts the payment promise and executes the provisional unblock command directly via the SGP API, restoring the signal in seconds.

2. Connection Diagnosis

Opening a ticket isn't enough. You need to understand the problem.

Network Status Reading

The AI checks the customer's login in SGP to find out whether they are online, offline, or have a high signal. With that, it guides the customer through real technical procedures (restart the ONU, check cables) before escalating to a human.

3. Record Updates and LGPD

Keep the SGP database clean and secure.

Identity Validation

Before providing sensitive data, the AI validates the customer by confirming registration data (CPF/CNPJ) on file in SGP, ensuring legal safety for the ISP.

Data Enrichment

If the customer changes their phone or email on WhatsApp, the AI can suggest updating that data within the customer's record in SGP.