All WhatsApp message templatesPayment reminder · Internet providers

Service suspension notice template for ISPs

WhatsApp billing template for internet service providers to give a respectful notice of the suspension date for an unpaid bill, with payment options.

Message text

Hi Anthony. We have not yet received payment for your bill of $59.90, which was due on Nov 10. To avoid your internet being suspended on Nov 25, you can pay by card or bank transfer at the link below. If you already paid or want to set up a payment plan, reply to this message and we will help.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{first_name}}example: Anthony
{{amount}}example: $59.90
{{due_date}}example: Nov 10
{{suspension_date}}example: Nov 25

Tips to use it well

Send it a few days before the suspension, during business hours. Keep the tone of a notice, never a threat, and always leave room to work out a plan.

To send this message to someone who has not messaged you in the last 24 hours, it has to be registered as a template and approved by Meta on the official WhatsApp Business API.

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