All WhatsApp message templatesWelcome · Retail and e-commerce

Online store greeting message template

WhatsApp greeting message template for shoppers who tap the chat button on your site: introduces the store, shipping terms and the full catalog link.

Message text

Hi! So glad you stopped by Willow & Thread. We ship nationwide, with free shipping on orders over $75. Take a look at the full catalog and message me if you have any questions about sizes or colors.

Edit in the builder

Fields to personalize

Replace the fields in braces with each customer's details. In the text above they show an example.

{{store_name}}example: Willow & Thread
{{free_shipping_minimum}}example: $75

Tips to use it well

Someone who taps the chat button on your site is already shopping. Replying with the catalog and shipping terms shortens the path to checkout.

This is a reply inside the conversation: it goes to someone who just messaged you, so it does not need template approval.

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Send these messages with Talqui, without risking a ban

With Talqui your messages go out through the official WhatsApp Business API: after-hours auto replies, campaigns to whole lists and your entire team answering on the same number.

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Guide: connect your number to the official API