Customer service platform
Conversations from every channel on one screen, with AI assistance while you support, human routing rules, access levels, departments, inboxes and much more.
Trusted by teams everywhere
Messaging infrastructure
One layer between who answers and where your customers are.
AI agents, your team and your systems talk to customers through the same engine. Talqui delivers, organises and measures every conversation, on every channel.
Who answers
AI agentsClaude, ChatGPT or your own agent
OperatorsInterface for human support
APIs and SDKs for integrationIntegrate your systems or apps using our APIs or SDKs
What Talqui solves
InOut
Intake
Demand control
Media and files
Security
Events
Monitoring
Integrations
Analytics
Contacts and historyQueues and routingPermissions and audit
Features
What Talqui brings to your customer service
From your operators to your AI agents, every part of Talqui works together on one platform.
Workflows
If your team already has a way of working, Talqui adapts to it. Build automations with no code.
Artificial Intelligence Agents
If you can solve a support ticket, you can build an AI agent. No code, no technical team.
Help Center
Articles published under your brand and domain, used by your team and your AI to answer.
WhatsApp to Web Chat
Cut WhatsApp Business API costs by moving conversations to Web Chat, with the same quality and the same features.
Analytics
Follow conversation volume, response time, what the AI resolved and customer satisfaction in real time, by channel and by team.
Plugins
Connect your company's system once and use its skills in AI Studio, Chatbot Studio and Workflows.
Customer service platform
The interface for your team's operators, built to work side by side with your automations and systems. Every channel's conversations in one inbox, with the customer's history at hand, the handover from the AI agent to a person and everything the team needs to take over the conversation when it's time.
- Every channel on one screen
- Watch the chatbot and AI agent
- Many team members on one WhatsApp
“With Talqui, we significantly reduced our operating costs and improved our team's productivity.”
Read the story Messaging API
Send messages across many channels via API
Your system decides when to talk. Talqui delivers on the official channel, opens the conversation and keeps the history.
Reach customers at the right time
Order confirmations, shipping, delivery, billing and appointment reminders, triggered by your system.
Build messaging into your own product
Use Talqui only as conversation infrastructure: your product sends and receives on WhatsApp or any other channel, without going through the support inbox.
Connect the systems you already use
Build plugins that bring data from your ERP, CRM or store into the conversation and extend what Talqui does, with a backend, a screen beside the conversation and a settings page.
Bring your system's operations into the conversation
No messaging system to build: connect your product's actions to the AI agent's procedures or to the chatbot, and it identifies the customer, issues a refund, opens a ticket. Already have an MCP server? It connects in a few clicks.
Do you have it in M?
Messenger Developers
You make the request. Talqui handles the rest.
An HTTP API with open docs. Talqui finds or creates the contact, opens the conversation on the right channel, sends the message and keeps it all in the conversation history.
curl --request POST \
--url https://api.talqui.chat/tenants/<TENANT_ID>/sessions \
--header 'Authorization: PluginConnection <TOKEN>' \
--header 'content-type: application/json' \
--data '{
"channel": "urn:talqui:whatsapp-cloud:0",
"pluginConnectionID": "<PLUGIN_CONNECTION_ID>",
"contactFullName": "Ana Souza",
"contactExternalID": "5511987654321",
"campaignModelID": "<CAMPAIGN_MODEL_ID>",
"messageKey": "text",
"messageValue": "Order confirmed",
"sessionKind": "marketing",
"campaignVariables": []
}' Success stories
Companies already serving customers with Talqui
See how companies from different industries use Talqui to support customers, automate and connect their systems.
Internet providerSynkNet cuts operating costs with specialized Artificial Intelligence and support integrated with its ERP.Read the case 
Logistics operatorHubii centralizes multi-brand support on iFood, cuts operating costs, and boosts data governance with Talqui.Read the case 
FintechReinvent accelerates the digital transformation of the financial market with multichannel messaging infrastructure via Talqui.Read the case
Faq
Frequently Asked Questions
Everything you need to know, hassle-free
Talqui is an omnichannel customer service platform that centralizes conversations from channels like WhatsApp, Instagram, and others, making it easy to handle support, automation, and the management of multiple agents in one place.
The integration is quick and simple. Connect your channels in minutes and start serving your customers in a centralized way.
Yes! Talqui offers chatbots with generative AI that learn from your team's behavior and automatically answer customers' questions.
Talqui serves companies across all industries: e-commerce, internet service providers, fintechs, delivery, healthcare, education, and much more.
Blog
News and updates
Launches, guides and stories from teams that support customers with Talqui.
Talqui Helpdesk: one source of knowledge for your customers, your team and your AI
A help center your customers will love, and a single source of knowledge that your agents, your AI agents and your team all draw from, written with the AI tools you already use.
Talqui Workflows: your process, running on its own
Workflows is not a chatbot. It's automation for your operation, built so Talqui adapts to the way your company already works, instead of the other way around.
WhatsApp to Web Chat: keep the conversation, drop the per-message fee
WhatsApp now charges for every service message. Talqui lets your team move a live conversation from WhatsApp to Web Chat in one click, with the same agent and the recent history, and without the per-message fee.
Multiconexões Talqui: maior conectividade no seu atendimento.
Na Talqui, a gente sabe que o segredo de um atendimento de excelência está na agilidade e na organização da equipe. E é com isso em mente que apresentamos uma novidade que vai turbinar sua operação: a funcionalidade de Multiconexões está no ar! 🚀 O que são as Multiconexões? Com essa nova funcionalidade, agora é possível conectar vários números ou contas de um mesmo canal (como WhatsApp, iFood ou Mercado Livre) em uma única equipe dentro da Talqui. 👉 Imagine poder centralizar, em um só luga
Como enviar atualizações de status de pedidos pelo WhatsApp
Saiba como enviar atualizações de status de pedidos pelo WhatsApp e melhore a satisfação do cliente com uma plataforma automatizada.
Integração com CRM e ERP: Conecte a Talqui aos sistemas que você já usa
Nos dias de hoje, a integração de sistemas é essencial para garantir a eficiência e a produtividade das empresas. A Talqui, uma plataforma de atendimento, suporte e vendas, oferece uma solução robusta que se integra perfeitamente com os principais sistemas de CRM e ERP do mercado. Isso significa que você pode conectar a Talqui aos sistemas que já utiliza, otimizando processos e melhorando a experiência do cliente. Uma das grandes vantagens da Talqui é a sua capacidade de se integrar com diverso
Suporte Técnico Especializado: Conte com Nosso Suporte para Resolver Problemas Rapidamente
Em um mundo cada vez mais digital, a eficiência no atendimento ao cliente é crucial para o sucesso de qualquer negócio. Ter um suporte técnico especializado pode ser a diferença entre um cliente satisfeito e um cliente perdido. A Talqui oferece uma solução completa de atendimento, suporte e vendas integrada com WhatsApp, Instagram, Webchat e muitos outros canais, garantindo que sua empresa esteja sempre disponível para resolver problemas rapidamente. Nosso sistema é projetado para ser intuitivo
Monitore seu desempenho em tempo real com a Talqui: Descubra como relatórios detalhados podem ajudar a otimizar seu atendimento
Em um mercado cada vez mais competitivo, oferecer um atendimento de qualidade é essencial para conquistar e fidelizar clientes. A Talqui, uma plataforma de atendimento, suporte e vendas integrada com WhatsApp, Instagram, Webchat e muitos outros canais, se destaca por proporcionar uma experiência de atendimento agradável e eficiente. Mas como garantir que sua equipe está realmente performando bem? A resposta está nos relatórios detalhados e no monitoramento em tempo real. Os relatórios detalhado
