ISP Management and Self-Service With MK Solutions via WhatsApp
Talqui's integration with MK Solutions connects the ISP management platform directly to WhatsApp, giving the agent a complete view of the subscriber and allowing the customer to resolve financial and technical issues autonomously. The result is shorter queues, more productivity, and support available 24 hours a day.
Contact Details in Support
Integrated Widget: view the contact's data in MK Solutions in real time, without switching between systems during support.
Internal Tickets: open tickets directly from the panel, already linked to the subscriber and ready for the right team.
Service Orders: track O.S. and keep the customer informed about the progress automatically.
Financial and Technical Self-Service
With Talqui's AI, the subscriber checks invoices, receives the second copy and the Pix, requests unblocking, and goes through a guided technical diagnosis — all automated. The combination of Talqui and MK Solutions reduces operational costs and raises the quality of the ISP's support.
Key Features of the MK Solutions Integration
1. Subscriber Context in the Panel
Real-Time Widget
Identify the customer by WhatsApp and see the MK Solutions record, plan, and pending items next to the conversation.
Opening Tickets
Log internal tickets without leaving the panel, speeding up support and technical dispatch.
2. Financial Self-Service
Invoices, Second Copy, and Pix
The AI delivers the invoice and the Pix Copy and Paste code in seconds, integrating with MK Solutions billing.
Trust Unblocking
Checks eligibility and restores the subscriber's connection upon a payment promise.
3. Technical Support and O.S.
Guided Diagnosis
The AI checks the connection status and walks the customer through recovery procedures before escalating.
O.S. Tracking
Check service orders and notify the customer automatically when they are completed.
