ISP Management and Financial Self-Service With Leaf Tecnologia via WhatsApp
The integration of Talqui with Leaf Tecnologia offers a complete self-service solution for Internet Providers and ISPs, connecting technical and financial management directly to WhatsApp. This integration aims to reduce the human support load, allowing the customer to resolve financial and technical issues autonomously and instantly through structured flows or artificial intelligence.
Financial Self-Service and Unblocking
Data and Payments Access: The customer can check invoices and automatically receive PDFs, barcodes, PIX QR Codes, and detailed information about their financial situation with no human intervention.
Trust Unblocking: The integration lets the system identify pending payments and perform the temporary technical unblock (trust) directly through the chat, restoring the customer's connection in seconds.
Technical Diagnostics and Ticket Management
Guided Signal Recovery: By identifying signal anomalies in real time, Talqui guides the user through a diagnosis and recovery process, helping the customer restore their connection independently.
Ticket Opening and Escalation: If the problem persists, the AI agent collects the required data and opens a technical ticket directly in the Leaf system, ensuring the history arrives complete for human support.
The combination of Talqui and Leaf Tecnologia turns WhatsApp into the ISP's main support channel, ensuring operational efficiency, fewer cancellations, and a technical and financial support experience available 24 hours a day.
Key Features of the Leaf Tecnologia Integration
1. Smart Financial Self-Service via WhatsApp
Turn your support channel into a 24/7 collection unit. The deep integration with the Leaf Tecnologia API eliminates operational bottlenecks in the financial area.
Instant Invoice and PIX Issuance
The AI identifies the customer's record and delivers PDFs, barcodes, or the PIX Copy and Paste code in seconds. No queues, no waiting.
Automated Trust Unblocking
The system checks the subscriber's eligibility in Leaf and executes the temporary unblock command directly in the system, restoring the connection as soon as the payment promise is logged in the chat.
2. Technical Diagnostics and Connection Management
Drastically reduce unnecessary field visits with accurate, automated triage.
Real-Time Signal Status Reading
The Talqui Agent checks the status of the customer's ONU/ONT in Leaf Tecnologia. If the equipment is offline, the AI guides the user through a physical recovery script (cables, power) before escalating the problem.
Ticket Opening With Full History
If the fault persists, the AI opens the ticket directly in the Leaf panel, attaching the logs from the prior diagnosis so the Tier 2 technician already knows exactly what was tested.
3. Security and Compliance (LGPD)
Ensure your subscribers' data is protected while keeping your database always up to date.
Multilevel Identity Validation
Before exposing invoices or sensitive data, the AI requests registration confirmations (such as the first digits of the CPF or CNPJ) validated in real time against the Leaf Tecnologia database.
Record Sync
If the AI detects a discrepancy or a contact update during the WhatsApp conversation, it can suggest the automatic update in the customer's record within the Leaf system, keeping your CRM clean and functional.
