Gestão de Tickets Jira via WhatsApp com IA
A ponte inteligente entre o suporte ao cliente e o time de desenvolvimento. Permita que Agentes Virtuais abram, consultem e atualizem cards no Jira automaticamente.
Atribuido a
TAGS
jira
User_id
Integração
jira
Categoria
Integre hoje mesmo com
jira
Conecte o Suporte ao Desenvolvimento sem Atrito
O abismo entre o time de Suporte (que usa WhatsApp/Chat) e o time de Produto/Engenharia (que usa Jira) é onde a eficiência morre. Tickets são abertos com informações incompletas e o cliente fica sem resposta sobre o prazo de resolução.
O Agente Virtual como Operador Jira
A Talqui fecha essa lacuna. Nossos Agentes de IA têm permissão para Ler e Escrever no Jira Software e Jira Service Management. Isso significa que a IA pode atuar como um operador técnico.
Criação e Triagem Automática
Quando um cliente relata um bug no WhatsApp, a IA coleta as evidências (prints, descrição), classifica a prioridade e cria o Card no Jira automaticamente, já atribuindo ao projeto correto. Ela devolve ao cliente o número do protocolo/issue key.
Consulta de Status (Self-Service)
Se o cliente perguntar "E aquele meu problema?", a IA consulta o status do card no Jira em tempo real. Se o desenvolvedor moveu para "Done", a IA avisa o cliente: "Seu problema foi resolvido!". Isso elimina a necessidade do cliente ficar cobrando o suporte humano.
É a integração perfeita para empresas SaaS e de Tecnologia que buscam agilidade na resolução de bugs e transparência com o usuário.
Principais Recursos:
1. Gestão de Issues via Chat
O Jira acessível pelo WhatsApp.
Criação de Cards Rica
A IA cria tickets contendo todo o histórico da conversa do chat, facilitando a vida do desenvolvedor que vai corrigir o bug. Chega de tickets vazios.
Consulta de Status
O cliente pode consultar o andamento de suas solicitações apenas informando o ID do ticket. A IA busca no Jira e responde: "Está em Code Review".
2. Ação de Operador Virtual
Comentários e Updates
O cliente mandou mais um print do erro? A IA anexa essa nova informação como comentário no card do Jira existente, mantendo tudo centralizado.
Transição de Workflow
A IA pode mover cards (ex: de "Aguardando Cliente" para "Em Análise") baseada na resposta do usuário no chat.
3. Sincronização Bidirecional
Notificação de Conclusão
Assim que o card no Jira é concluído, a Talqui pode disparar uma mensagem ativa no WhatsApp do cliente avisando da solução.
Transforme ainda mais o seu atendimento com novas conexões
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