Hubii centralizes multi-brand support on iFood, cuts operating costs, and boosts data governance with Talqui.
Hubii operates as a logistics operator on iFood for major brands such as Heineken, AmPm, Kibon, and others. Hubii's 100% human-led support was hampered by the limitations of the iFood interface, which requires multiple logins per store, with no unified view.
With Talqui, Hubii centralized all support across different brands and stores in a single interface, with full integration of iFood orders and messages, from both customers and the marketplace.
“We were able to significantly reduce operating costs with more productive agents connected to each client's business on iFood. We also raised our service level and data governance, thanks to the integration with Talqui's Data Layer.”
