Mkauth | Talqui
Success story — How we helped Synknet cut support tickets by 60%Read more
MK-Auth

Self-service for ISPs on MK-Auth via WhatsApp with Talqui

Tailor-made for ISPs that use MK-Auth. Access subscriber data in real time in a widget, open tickets, and check service orders without leaving the support panel.

ISP Management and Self-Service With MK-Auth via WhatsApp

Talqui's integration with MK-Auth was designed specifically for Internet Service Providers (ISPs), connecting MK-Auth's technical and financial management directly to WhatsApp. The goal is to eliminate queues and repetitive tasks, allowing the subscriber to resolve issues autonomously while the agent sees the customer's full context in a widget next to the conversation.

Subscriber Context in the Support Panel

  • Real-Time Widget: when opening the conversation, the agent views the contact's details in MK-Auth (record, plan, connection status) without switching between systems.

  • Opening Internal Tickets: log tickets directly from the support panel, already linked to the correct subscriber.

  • Service Orders: check the progress of open O.S. and keep the customer informed without manual work.

Financial and Technical Self-Service

With the support of Talqui's AI, the subscriber checks invoices, receives the second copy and the Pix Copy and Paste code, requests trust unblocking, and goes through a guided technical triage — all automatically and available 24/7. The combination of Talqui and MK-Auth turns WhatsApp into the ISP's main support channel, with greater operational efficiency and lower cost per interaction.

Key Features of the MK-Auth Integration

1. Subscriber Context Widget

The entire MK-Auth record next to the conversation.

Unified View

Identify the subscriber automatically by WhatsApp and see the plan, connection status, and pending items without switching screens.

Opening Tickets

Create internal tickets directly from the panel, already classified and assigned, speeding up technical dispatch.

2. Financial Self-Service

Second Copy and Automatic Pix

The AI delivers the invoice, the barcode, or the Pix Copy and Paste code in seconds, integrating with the MK-Auth financial module.

Trust Unblocking

Validates the subscriber's eligibility and executes the temporary signal release upon a payment promise.

3. Diagnostics and Service Orders

Guided Triage

Before involving a human, the AI checks the connection status and guides the customer through recovery procedures.

O.S. Tracking

Check the status of service orders and notify the customer automatically when the problem is resolved.

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