The Mktzap alternative for stable support on WhatsApp

Support that stays up — and pricing you see before you sign

Before committing to any platform, the question every manager asks is straightforward: is Mktzap any good? On paper, yes — it's a multichannel WhatsApp support system with chatbot and AI, from New Way Soluções Digitais (Bauru-SP), in the messaging market for over a decade. The problem shows up when the system goes down mid-shift. New Way itself advertises 97.8% stability, but there are recurring instability reports from long-time customers — and when the company's WhatsApp freezes, that means stalled sales, a growing queue and customers left waiting. For anyone who lives on WhatsApp, stability isn't a detail: it's the product.

The second question is usually how much Mktzap costs — and here you run into the request-a-quote model: the price isn't public, you have to talk to a consultant to find out what you'll pay. Talqui flips that around, with transparent pricing, starting at R$199/month, no "talk to sales" to learn the price. You see the bill before you sign, with a support panel, multi-agent handling, a flow-based bot builder and AI — the same set you'd look for in a multichannel support platform, with the stability your operation demands.

Then there's after-sales. Among the real complaints on record are absent support, sales reps who don't call back and incorrect charges — the friction that shows up right when you need help most. Talqui works with human + AI support, fast: the AI handles the basics instantly and the right person takes over what's complex, with no days of waiting. If you're looking for a Mktzap alternative that combines an operation up and running, clear pricing and people who answer, that's where the decision turns.