Jira | Talqui
Success story — How we helped Synknet cut support tickets by 60%Read more
jira

Jira Ticket Management via WhatsApp With AI

The smart bridge between customer support and the development team. Let Virtual Agents open, query, and update cards in Jira automatically.

Connect Support to Development Without Friction

The gap between the Support team (which uses WhatsApp/Chat) and the Product/Engineering team (which uses Jira) is where efficiency dies. Tickets are opened with incomplete information and the customer is left without an answer about the resolution timeline.

The Virtual Agent as a Jira Operator

Talqui closes this gap. Our AI Agents have permission to Read and Write in Jira Software and Jira Service Management. This means the AI can act as a technical operator.

Automatic Creation and Triage

When a customer reports a bug on WhatsApp, the AI collects the evidence (screenshots, description), classifies the priority, and creates the Card in Jira automatically, already assigning it to the correct project. It returns the protocol number / issue key to the customer.

Status Lookup (Self-Service)

If the customer asks "What about that issue of mine?", the AI checks the card's status in Jira in real time. If the developer moved it to "Done," the AI tells the customer: "Your issue has been resolved!". This removes the need for the customer to keep chasing human support.

It's the perfect integration for SaaS and Tech companies seeking speed in bug resolution and transparency with the user.

1. Issue Management via Chat

Jira accessible through WhatsApp.

Rich Card Creation

The AI creates tickets containing the entire chat conversation history, making life easier for the developer who will fix the bug. No more empty tickets.

Status Lookup

The customer can check the progress of their requests simply by providing the ticket ID. The AI searches Jira and replies: "It's in Code Review."

2. Virtual Operator Action

Comments and Updates

Did the customer send another screenshot of the error? The AI attaches this new information as a comment on the existing Jira card, keeping everything centralized.

Workflow Transition

The AI can move cards (e.g., from "Waiting for Customer" to "In Analysis") based on the user's response in the chat.

3. Two-Way Sync

Completion Notification

As soon as the Jira card is completed, Talqui can fire an active WhatsApp message to the customer notifying them of the resolution.

Transform your customer service even further with new connections

WhatsApp
WhatsApp

Protect your operation against bans. Migrate to the Official API (WABA) with Talqui, get the verification badge, and scale your support with total security and stability.

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Instagram
Instagram

A superior alternative to Manychat. Reply to DMs, comments, and mentions automatically with an AI that understands context and turns followers into customers, with no rigid flows.

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Chatbot
Chatbot

No more configuring manual flows. Our AI analyzes your history, learns from real operations, and resolves tickets automatically. Test the evolution of support.

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