Helpdesk Automático no Slack com IA Generativa
Seu suporte interno rodando no piloto automático. Conecte nossa IA ao Slack para responder dúvidas de RH e TI instantaneamente, sem abrir chamados.
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Transforme o Slack em um Agente de Resolução
O Slack é a ferramenta de comunicação favorita das empresas modernas, mas muitas vezes se torna uma fonte de distração com perguntas repetitivas para os times de RH, TI e Departamento Pessoal. "Qual a senha do Wi-Fi?", "Como peço reembolso?", "Quando cai o vale?".
IA como Membro da Equipe
A Talqui integra sua IA de Autoaprendizagem diretamente aos canais do Slack. Ela atua como um membro virtual da equipe, monitorando canais de suporte ou respondendo via DM. Quando um funcionário faz uma pergunta, a IA consulta a base de conhecimento da empresa (Notion, Drive, PDFs) e responde na hora.
Canal de Atendimento Oficial
Para empresas que atendem clientes B2B via Slack (Connect Channels), a Talqui profissionaliza essa relação. Em vez de deixar seu cliente esperando um humano ver a mensagem, nossa IA fornece a primeira resposta, tria a solicitação e, se necessário, alerta o humano responsável.
Customização por Departamento
Crie "Personas" diferentes para canais diferentes. O Agente do canal #suporte-ti sabe tudo sobre servidores e acessos. O Agente do #rh-duvidas sabe tudo sobre benefícios e férias. Isso organiza o fluxo de informação e libera seus especialistas para trabalharem focados.
Principais Recursos:
Recursos da Integração Slack
1. Agente Virtual no Slack (Internal Ops)
O fim das perguntas repetitivas no escritório.
Resposta em Canais Públicos
A IA monitora canais como #ajuda-ti ou #duvidas-rh. Ao detectar uma pergunta, ela responde na thread, resolvendo a dúvida para todos verem.
Bot de Onboarding
Novos funcionários podem tirar dúvidas sobre a cultura e processos da empresa conversando com o Bot da Talqui via DM no Slack.
2. Gestão de Tickets via Slack
Conversa vira Ticket
Se a IA não souber responder, ela oferece um botão "Abrir Chamado". Isso cria um ticket no seu sistema (Jira/Zendesk) sem que o usuário precise sair do Slack.
Notificações Inteligentes
Avise equipes específicas sobre incidentes críticos diretamente em seus canais privados.
3. Suporte B2B (Slack Connect)
SLA em Canais Compartilhados
Garanta tempo de resposta em canais compartilhados com clientes. A IA responde fora do horário comercial, garantindo que seu cliente B2B nunca fique no vácuo.
Transforme ainda mais o seu atendimento com novas conexões
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