[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"verticais-list-en":3,"case-brcom-en":26,"integrations-list-en":264},[4,12,19],{"slug":5,"menuLabel":6,"footerLabel":7,"menuDescription":8,"icon":9,"order":10,"showOnHeaderMenu":11,"showOnFooter":11},"provedores-de-internet","Internet Service Providers (ISPs)","Providers","Automation of repetitive support requests, integration with ERPs (SGP, IXC, etc.) and 24\u002F7 self-service to cut costs and bring revenue predictability.","wifi",1,true,{"slug":13,"menuLabel":14,"footerLabel":15,"menuDescription":16,"icon":17,"order":18,"showOnHeaderMenu":11,"showOnFooter":11},"empresas-e-comercio","Omnichannel Marketplaces and E-commerce","Stores and Marketplaces","Centralize sales and support from marketplaces, your own e-commerce and social media, with a unified view of orders and customer history.","cart",2,{"slug":20,"menuLabel":21,"footerLabel":22,"menuDescription":23,"icon":24,"order":25,"showOnHeaderMenu":11,"showOnFooter":11},"financas","Fintechs and Financial Markets","Financial Services","Multichannel scalability with AI, secure and traceable communication, open APIs and personalization for high support volumes.","dollar",3,{"slug":27,"client":28,"segment":29,"location":30,"since":31,"team":32,"channels":33,"features":38,"integrations":51,"siteUrl":62,"logo":63,"title":64,"subtitle":65,"heroImage":66,"stats":71,"summary":84,"sections":88,"faq":215,"methodology":228,"related":229,"highlight":256,"publishedAt":258,"updatedAt":259,"dataAsOf":258,"seo":260,"readingMinutes":263},"brcom","BRCom","Internet service provider (ISP)","Pernambuco, Brazil","April 2026","3 agents and the AI agent, in one triage inbox and one collections inbox",[34,35,36,37],"WhatsApp (official API)","WhatsApp","Telegram","Webchat",[39,42,45,48],{"label":40,"href":41},"AI agents","\u002Fen\u002Fai-agents",{"label":43,"href":44},"Customer service automation","\u002Fen\u002Fcustomer-service-automation",{"label":46,"href":47},"Shared inbox","\u002Fen\u002Fshared-inbox",{"label":49,"href":50},"Customer service reports","\u002Fen\u002Fcustomer-service-reports",[52,55,58,60],{"label":53,"href":54},"SGP TSMX","\u002Fen\u002Fintegracoes\u002Fcom\u002Fsgp-tsmx",{"label":56,"href":57},"WhatsApp official API","\u002Fen\u002Fintegracoes\u002Fcom\u002Fwhatsapp",{"label":36,"href":59},"\u002Fen\u002Fintegracoes\u002Fcom\u002Ftelegram",{"label":37,"href":61},"\u002Fen\u002Fintegracoes\u002Fcom\u002Fchat-widget","https:\u002F\u002Fwww.brcom.com.br\u002F","\u002Fimages\u002Fcases\u002Fbrcom-logo.png","BRCom serves over 5,000 customers a month with 3 agents and AI","The ISP from Pernambuco handed first-level support to Talqui's AI agent. Since July 2026, more than 82% of conversations end resolved without a human, and the team of three handles what needs a person.",{"src":67,"alt":68,"width":69,"height":70},"\u002Fimages\u002Fcases\u002Fbrcom\u002Fhero-v2.en.webp","Illustration of BRCom's operation in October 2026: 3 human agents alongside the AI agent, which resolved most conversations, for more than 5,000 customers served in the month",1200,675,[72,75,78,81],{"value":73,"label":74},"83%","of conversations resolved without a human",{"value":76,"label":77},"5,000+","customers served per month",{"value":79,"label":80},"3","human agents",{"value":82,"label":83},"1,500+","customers per agent in the month",{"challenge":85,"solution":86,"results":87},"BRCom serves thousands of subscribers a month and wanted to grow without growing its support payroll at the same pace. The most common requests (payment, duplicate invoices, unlocks, unstable internet) were repetitive and depended on lookups in SGP, its ERP.","In April 2026, BRCom moved its support to Talqui and, in June, connected the AI agent to SGP. The AI answers first on every channel, resolves first-level billing and technical requests and transfers the rest to three agents.","In October 2026, the AI resolved 83% of conversations and took part in 91% of them. More than 5,000 customers were served in the month with 3 agents, over 1,500 customers per agent.",[89,98,106,130,184,204],{"id":90,"title":91,"blocks":92},"sobre","About BRCom",[93,96],{"type":94,"text":95},"p","BRCom is an internet service provider in Pernambuco, Brazil, that uses SGP as its ERP. Since April 2026, all of its support goes through Talqui: WhatsApp through the [official API](\u002Fen\u002Fintegracoes\u002Fcom\u002Fwhatsapp), a second WhatsApp number, [Telegram](\u002Fen\u002Fintegracoes\u002Fcom\u002Ftelegram) and, since October, the [webchat](\u002Fen\u002Fintegracoes\u002Fcom\u002Fchat-widget) on its website.",{"type":94,"text":97},"The operation is lean on purpose: three agents and the AI agent, organized in one triage inbox and one collections inbox. In October 2026, this structure served more than 5,000 different customers, in thousands of conversations (counting collections campaigns).",{"id":99,"title":100,"blocks":101},"desafio","The challenge: growing the base without growing the payroll",[102,104],{"type":94,"text":103},"At an ISP, support volume grows along with the subscriber base. Every due date brings hundreds of invoice requests and payment receipts; every network fluctuation brings dozens of complaints at once. With human-only support, the math is straightforward: more subscribers need more agents, and customers wait in the queue at peak times.",{"type":94,"text":105},"BRCom wanted the opposite path: let the machine resolve what is repetitive and keep a small, experienced team for the cases that need judgment, such as negotiation, cancellation and technician visits.",{"id":107,"title":108,"blocks":109},"solucao","How BRCom uses Talqui",[110,113,115,117,119,126,128],{"type":111,"text":112},"h3","AI up front, on every channel",{"type":94,"text":114},"The [AI agent](\u002Fen\u002Fai-agents) handles the first message from any channel. It greets the customer, identifies the subscriber by tax ID (CPF) in SGP and follows the procedure for the topic. In 91% of October's conversations, the AI took part.",{"type":111,"text":116},"SGP integration to resolve, not just answer",{"type":94,"text":118},"Through the [SGP integration](\u002Fen\u002Fintegracoes\u002Fcom\u002Fsgp-tsmx), the AI looks up contracts and invoices, sends the Pix code and the duplicate invoice, receives the receipt, checks the payment, performs the trust unlock, checks the connection status and opens the technical ticket. The topics it handled most between August and October were payment confirmation, payments, unstable internet, account ownership transfer and trust unlock.",{"type":120,"image":121},"image",{"src":122,"alt":123,"width":69,"height":124,"caption":125},"\u002Fimages\u002Fcases\u002Fbrcom\u002Fassuntos-v2.en.webp","Bar chart of the topics BRCom's AI agent handled most between August and October 2026: payment confirmation, payments, unstable internet, ownership transfer and trust unlock",760,"Topics BRCom's AI agent handled most from August 4 to November 3, 2026, as a share of the main topics.",{"type":111,"text":127},"Three agents for what needs a person",{"type":94,"text":129},"What the AI should not resolve on its own goes to the team's queue, with the history. An [automation](\u002Fen\u002Fcustomer-service-automation) bulk-closes idle conversations, so the queue only shows what is actually waiting for someone. So each of the three agents handles hundreds of conversations a month, not thousands.",{"id":131,"title":132,"blocks":133},"resultados","Results: over 80% automation since July",[134,148,150,155],{"type":135,"stats":136},"stats",[137,139,142,145],{"value":73,"label":138},"automation in October",{"value":140,"label":141},"90%","resolution rate in conversations the AI handled",{"value":143,"label":144},"24h","of service, with the AI also answering before 8 a.m. and after 6 p.m.",{"value":146,"label":147},"33 s","median time to the AI's first response",{"type":94,"text":149},"In May, before the AI agent, every conversation of the month depended on the team. In June, the first month with the AI, automation reached 65%. From July on it stayed above 82% every month, peaking at 89%.",{"type":120,"image":151},{"src":152,"alt":153,"width":69,"height":70,"caption":154},"\u002Fimages\u002Fcases\u002Fbrcom\u002Fevolucao-v2.en.webp","Chart of BRCom's monthly progress from May to October 2026: the automation line, from 0% in May to 65% in June and above 82% from July to October","Share of conversations resolved by the AI without a human, May to October 2026.",{"type":156,"caption":157,"head":158,"rows":162},"table","BRCom's AI agent performance by month",[159,160,161],"Month","Resolution","Automation",[163,167,171,175,178,182],[164,165,166],"May 2026","–","0%",[168,169,170],"June 2026","95%","65%",[172,173,174],"July 2026","94%","89%",[176,140,177],"August 2026","86%",[179,180,181],"September 2026","96%","88%",[183,140,73],"October 2026",{"id":185,"title":186,"blocks":187},"economia","How much BRCom no longer spends on support",[188,190,192,202],{"type":94,"text":189},"A simple calculation, using BRCom's own numbers. With the team's real productivity, serving with people also the conversations the AI resolves would take the equivalent of **half a dozen more agents**, a team three times larger.",{"type":94,"text":191},"In Pernambuco, the median hiring salary for a telemarketing operator is R$1,518 per month, according to [our salary pages](\u002Fsalarios-de-atendimento\u002Foperador-de-telemarketing\u002Fpe) (in Portuguese), built with data from Brazil's Novo CAGED employment registry. With payroll taxes, the 13th-month salary and vacation pay, each person costs between R$1,958 (Simples Nacional, Brazil's simplified tax regime) and R$2,462 (Lucro Presumido, the presumed-profit regime) per month, before transport, meal and health plan benefits.",{"type":135,"stats":193},[194,197,200],{"value":195,"label":196},"3x","the team size it would take without AI",{"value":198,"label":199},"R$10k+","a month in salary and charges for those agents alone",{"value":82,"label":201},"customers per agent with AI",{"type":94,"text":203},"The calculation leaves out benefits, supervision, equipment, turnover and the night and weekend on-call coverage that the AI provides at no extra cost. Use the [customer service salary pages](\u002Fsalarios-de-atendimento) (in Portuguese) to redo the calculation with the role and state of your own operation.",{"id":205,"title":206,"blocks":207},"para-o-seu-provedor","How to replicate this at your ISP",[208],{"type":209,"items":210},"list",[211,212,213,214],"Connect the ERP ([SGP, IXC, MK Solutions, Hubsoft or Leaf](\u002Fen\u002Fverticais\u002Fprovedores-de-internet)) before turning on the AI: without looking up the contract, it can only answer, not resolve.","Write one procedure per topic, starting with billing, which concentrates the volume.","Keep a triage inbox for what the AI transfers and a collections inbox for campaigns.","Bring the same service to every channel: the agent handles WhatsApp, Telegram and webchat with the same rules.",[216,219,222,225],{"question":217,"answer":218},"How many agents does BRCom have?","Three human agents, alongside Talqui's AI agent. In October 2026 they served more than 5,000 different customers, over 1,500 customers per agent.",{"question":220,"answer":221},"What is BRCom's automation rate?","83% in October 2026: most conversations ended resolved by the AI, without a human agent. From July to October, automation stayed between 83% and 89%.",{"question":223,"answer":224},"How much does BRCom save with the AI?","At October's volume, the equivalent of half a dozen more agents would be needed without the AI. With Pernambuco's median salary and payroll taxes, that represents more than R$10k per month, not counting benefits.",{"question":226,"answer":227},"Does Talqui's AI work with SGP?","Yes. The SGP integration lets the AI look up contracts and invoices, send Pix and duplicate invoices, check receipts, perform trust unlocks and open tickets.","Numbers from Talqui's AI Performance dashboard for BRCom's account, read on November 3, 2026, with the same definitions as the SynkNet case. Customers served are the distinct contacts who had at least one conversation in the month. The savings estimate uses the real productivity of BRCom's agents in October 2026 and the Novo CAGED median hiring salary for telemarketing operators in Pernambuco; the cost with payroll taxes follows the same formula as Talqui's salary pages.",[230,238,247],{"slug":231,"client":232,"segment":29,"logo":233,"title":234,"highlight":235},"synknet","SynkNet","\u002Fimages\u002Fcases\u002Fsynknet-logo.png","SynkNet resolves 72% of support conversations without a human using Talqui's AI agent",{"value":236,"label":237},"72%","of conversations resolved by AI",{"slug":239,"client":240,"segment":241,"logo":242,"title":243,"highlight":244},"casa-dos-moveis","Casa dos Móveis","Furniture retail and e-commerce","\u002Fimages\u002Fcases\u002Fcasa-dos-moveis-logo.png","Casa dos Móveis turns Instagram ads into sales on WhatsApp with Talqui",{"value":245,"label":246},"Thousands","of ad leads brought into WhatsApp",{"slug":248,"client":249,"segment":250,"logo":251,"title":252,"highlight":253},"reinvent","Reinvent","Fintech","\u002Fimages\u002Fcases\u002Freinvent-logo.svg","Reinvent uses Talqui as the messaging infrastructure of its own product",{"value":254,"label":255},"4 channels","with a single integration, in a dedicated deployment",{"value":82,"label":257},"customers per agent, with 83% automation","2026-11-03","2026-11-10",{"title":261,"description":262},"BRCom: 5,000 customers a month with 3 agents","ISP BRCom resolves 83% of conversations with Talqui's AI agent connected to SGP and serves more than 5,000 customers a month with 3 agents.",4,[265,273,280,287,295,302,309,316,323,332,340,346,353,360,366,372,377,383,388,394,397,403,407,412],{"slug":266,"name":267,"icon":268,"category":269,"heroDescription":270,"order":10,"orderPublic":10,"color":271,"menuDescription":272},"whatsapp","WhatsApp API Cloud","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:whatsapp:0\u002Ficon.svg","channels","Protect your operation against bans. Migrate to the Official API (WABA) with Talqui, get the verification badge, and scale your support with total security and stability.","#25d366","Protect your operation against bans. Migrate to the Official API...",{"slug":274,"name":275,"icon":276,"category":269,"heroDescription":277,"order":18,"orderPublic":18,"color":278,"menuDescription":279},"instagram","Instagram","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:instagram:0\u002Ficon.svg","A superior alternative to Manychat. Reply to DMs, comments, and mentions automatically with an AI that understands context and turns followers into customers, with no rigid flows.","#e4405f","A superior alternative to Manychat. 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Our deep integration with IXC Soft...",{"slug":296,"name":297,"icon":298,"category":291,"heroDescription":299,"order":300,"orderPublic":300,"menuDescription":301},"sgp-tsmx","SGP","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:sgp:0\u002Ficon.svg","Connect self-learning agents to SGP. Perform unblocks, send invoice second copies, and resolve technical tickets automatically, drastically reducing your support queue.",5,"Connect self-learning agents to SGP. Perform...",{"slug":303,"name":304,"icon":305,"category":291,"heroDescription":306,"order":307,"orderPublic":307,"menuDescription":308},"mksolutions","MK Solutions","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:mksolutions:0\u002Fmk_icon.jpg","Tailor-made for ISPs that use MK Solutions. Access contact details in real time, open internal tickets, and check service orders directly from the support panel.",7,"For ISPs on MK Solutions: subscriber data and O.S. in the...",{"slug":310,"name":311,"icon":312,"category":291,"heroDescription":313,"order":314,"orderPublic":314,"menuDescription":315},"hubsoft","Hubsoft","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Ahubsoft%3A0\u002Ficon.svg","Reduce support handle time and acquisition cost by automating Pix invoice issuance, trust unblocking, and the triage of Service Orders (O.S.).",8,"Automate your HubSoft ISP: invoice copies, Pix, unblocking, and O.S....",{"slug":317,"name":318,"icon":319,"category":291,"heroDescription":320,"order":321,"orderPublic":321,"menuDescription":322},"leaf","Leaf Provedor","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:leaf:0\u002Flogo.jpg","Reduce human-handled calls by up to 70% by automating invoice issuance, signal unblocking, and technical diagnostics directly through your ISP's WhatsApp.",9,"Reduce human-handled calls by up to 70% by automating the issuance o...",{"slug":324,"name":325,"icon":326,"category":327,"heroDescription":328,"order":329,"orderPublic":329,"color":330,"menuDescription":331},"calendly","Calendly","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:calendly:0\u002Flogo.svg","scheduling","Turn conversations into appointments. Talqui's AI checks open times, schedules meetings, and syncs the invitee's data in Calendly automatically, 24\u002F7, with no back-and-forth of messages.",11,"#006bff","Schedule meetings automatically over WhatsApp with AI and Calendly...",{"slug":333,"name":334,"icon":335,"category":336,"heroDescription":337,"order":338,"orderPublic":339},"hubspot","HubSpot","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:hubspot:0\u002Ficon.svg","crm","Access the lead's entire history without leaving the support panel. Talqui's side widget syncs data with HubSpot in real time for faster sales.",13,null,{"slug":341,"name":342,"icon":343,"category":336,"heroDescription":344,"order":345,"orderPublic":339},"pipefy","Pipefy","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:pipefy:0\u002Ficon.svg","The smart widget that puts your Pipefy CRM inside the conversation. Access customer data and move cards across phases without leaving the Talqui panel.",14,{"slug":347,"name":348,"icon":349,"category":350,"heroDescription":351,"order":352,"orderPublic":339},"jira","Jira","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:tickets:0\u002Fjira-icon.svg","support","The smart bridge between customer support and the development team. Let Virtual Agents open, query, and update cards in Jira automatically.",15,{"slug":354,"name":355,"icon":356,"category":350,"heroDescription":357,"order":352,"orderPublic":352,"color":358,"menuDescription":359},"helpdesk","Central de Ajuda","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Ahelpdesk%3A0\u002Ficon.webp","Publish a complete knowledge base on your own company's domain, with articles written and organized right from the Talqui dashboard — no third-party tool required.","#7c3aed","Publish a complete knowledge base on your own company's domain...",{"slug":361,"name":362,"icon":363,"category":364,"heroDescription":365,"order":352,"orderPublic":352},"chatbot-2","Chatbot","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Achatbot%3A0\u002Fchatbot-icon.webp","automation","No more configuring manual flows. Our AI analyzes your history, learns from real operations, and resolves tickets automatically. Test the evolution of support.",{"slug":367,"name":368,"icon":369,"category":350,"heroDescription":370,"order":371,"orderPublic":339},"glpi","GLPI","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:tickets:0\u002Fglpi-icon.jpg","Abra e gerencie chamados de service desk no GLPI a partir de conversas no WhatsApp, Instagram ou qualquer outro canal de atendimento.",999,{"slug":373,"name":374,"icon":375,"category":336,"heroDescription":376,"order":371,"orderPublic":339},"twenty","Twenty","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:crms:0\u002Ftwenty_logo_512.png","Crie Leads no Twenty a partir de conversas no WhatsApp, Instagram ou qualquer outro canal de atendimento.",{"slug":378,"name":379,"icon":380,"category":381,"heroDescription":382,"order":371,"orderPublic":339},"places","Lugares V2","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Aplaces%3A0\u002Ficon.svg","location","Defina regiões geográficas para auxiliar no seu atendimento",{"slug":384,"name":385,"icon":386,"category":364,"heroDescription":387,"order":371,"orderPublic":339},"agents","Talqui AI","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Aagents%3A0\u002Fai-robot-icon.webp","Inteligência Artificial e Agentes Virtuais Avançados com Talqui AI",{"slug":389,"name":390,"icon":391,"category":392,"heroDescription":393,"order":371,"orderPublic":339},"pliq","PliqCX","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:pliq:0\u002Furn_talqui_pliq_0.jpg","tools","Transforme Pesquisas em Resultados",{"slug":395,"name":396,"icon":380,"category":381,"heroDescription":382,"order":371,"orderPublic":339},"places-0","Lugares",{"slug":398,"name":399,"icon":400,"category":401,"heroDescription":402,"order":371,"orderPublic":339},"mercado-libre","Mercado Livre","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Amercadolivre%3A0\u002Ficon.svg","commerce","Facilite a operação da sua loja no Mercado Livre, centralizando na Talqui a resposta a comentários e também chamados de clientes",{"slug":404,"name":36,"icon":405,"category":269,"heroDescription":406,"order":371,"orderPublic":339},"telegram","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn:talqui:telegram:0\u002Ficon.svg","Responda conversas do telegram diretamente na Talqui",{"slug":408,"name":409,"icon":410,"category":364,"heroDescription":411,"order":371,"orderPublic":339},"summaries","Resumos","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Asummaries%3A0\u002Ficon.svg","Ative a geração automática de resumos de conversas usando IA.",{"slug":413,"name":414,"icon":415,"category":269,"heroDescription":416,"order":371,"orderPublic":339},"chat-widget","WebChat","https:\u002F\u002Fcdn.talqui.chat\u002Fstatic\u002Fplugins\u002Furn%3Atalqui%3Achat-widget%3A0\u002Fwebchat-icon.webp","Comunique-se em tempo real com clientes no seu site usando o WebChat"]